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How Do I Remove StorageProtector, Ultimate Defender, and possibly other spyware?

Discussion in 'Malware Removal' started by NemishPatel, Feb 14, 2008.

  1. NemishPatel

    NemishPatel Private E-2

    Hey [To Whom It May Concern],

    Recently, I've been having problems with spyware. The spyware that I am aware of are: Storage Protector, Ultimate Defender. There may also be other spyware on my OS. I have tried using Ad-aware to help and also SmitFraudFix. I even followed the following link from your website:

    http://forums.majorgeeks.com/showthread.php?t=35407

    When I followed the instructions everything worked up until the following:

    I was not able to install ComboFix.Exe
    I was able to install Spybot & AVG, but they would not run.

    Is there anything you guys can do to help me please. Any help would be appreciated.

    Thanks In Advance,
    Nemish
     
  2. NemishPatel

    NemishPatel Private E-2

    I almost forgot my computer information.

    OS: Windows XP Professional Version 2002 Service Pack 2 [WinXP Pro Lite]
    Laptop Model: Compaq Presario V2311US

    Thanks Again,
    Nemish
     
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please attach the C:\MGlogs.zip from running the C:\MGtools\GetLogs.bat file.
     
  4. NemishPatel

    NemishPatel Private E-2

    Hey Tim,

    Here is the file.

    Thanks,
    Nemish
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I need you to run ComboFix! You have a ton of temp files that need removing.

    You also appear to have no anti-virus software installed!

    Please disable all anti-virus and anti-spyware programs while we do the following:

    Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    NOTE: HJT may popup an error about the AppInit_DLLs line. Ignore it and click OK to continue.

    After clicking Fix, exit HJT.

    Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Now download The Avenger by Swandog469, and save it to your Desktop.

    * Extract avenger.exe from the Zip file and save it to your desktop
    * Run avenger.exe by double-clicking on it.
    * Check the 'Input script manually' box.
    * Click on the magnifying glass icon.
    * Copy everything in the Quote box below, and paste it in the box that opens:

    * Now click the 'Done' button.
    * Click on the traffic light icon and OK the prompt.
    * You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
    * A log file from Avenger will be produced at C:\avenger.txt

    Now re-run ComboFix and attach that log.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

    Be sure to tell us how things are running.
     
  6. NemishPatel

    NemishPatel Private E-2

    Hey Tim,

    I went ahead and did everything you specified in your post. I have also attached the ComboFix.txt and new MGTools.zip file.

    Thanks Again,
    Nemish
     

    Attached Files:

  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Looking much better ....however, are you planning on an anti-virus program?

    Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

    * Run avenger.exe by double-clicking on it.
    * Check the 'Input script manually' box.
    * Click on the magnifying glass icon.
    * Copy everything in the Quote box below, and paste it in the box that opens:

    * Now click the 'Done' button.
    * Click on the traffic light icon and OK the prompt.
    * You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
    * A log file from Avenger will be produced at C:\avenger.txt

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

    Be sure to tell us how things are running.
     
  8. NemishPatel

    NemishPatel Private E-2

    Hey Tim,

    I have attached the two files you requested and also, what anti-virus software do you suggest?

    Thanks Again,
    Nemish
     

    Attached Files:

  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Sweet...your logs are clean.
    As to anti-virus ...any here are free and good: TopFreewarePicks.

    If you are not having any other malware problems, it is time to do our final steps:

    1. If we used Pocket Killbox during your cleanup, do the below
    * Run Pocket Killbox and select File, Cleanup, Delete All Backups
    2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, C:\combofix.txt and C:\ComboFix-quarantined-files.txt logs that was created.
    3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
    4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
    5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
    6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
    7. If we had you run Avenger, you can delete all files related to Avenger now.
    8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    9. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    10. If you are running Windows XP or Windows ME, do the below:
    * Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    * Then reboot and Enable System Restore to create a new clean Restore Point.
    11. After doing the above, you should work thru the below link:
    * How to Protect yourself from malware!
     

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