I get a black screen and pc reboots after loading desktop

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by cold_blur_20, Jun 19, 2008.

  1. cold_blur_20

    cold_blur_20 Private E-2

    hi there,
    my problem is that after desktop loads on Win XP, i get a black screen (but seems to me its just covering the desktop cause i can see a little part of it on the side) and after that, the computer reboots. I cant get all the logs and run the programs that are requested on the "READ AND RUN ME FIRST", because of the problem i'm having.
    While i get the black screen if i move the mouse, a white horizontal line appears on it.
    please help!
     
    cold_blur_20, Jun 19, 2008
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Can you boot successfully into safe mode? If so, try running the scans. Tell me what happens.
     
    TimW, Jun 19, 2008
    #2
  3. cold_blur_20

    cold_blur_20 Private E-2

    yeah here are the logs:
     

    Attached Files:

    cold_blur_20, Jun 20, 2008
    #3
  4. cold_blur_20

    cold_blur_20 Private E-2

    ----
     

    Attached Files:

    cold_blur_20, Jun 20, 2008
    #4
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I see you were able to get back into normal mode.....you should pay attention to what Super-Antispyware removed and refrain from those downloads in the future.

    Please us add/remove programs to uninstall:
    Messenger Plus! Live

    Are you having any other problems?

    If not:it is time to do our final steps:

    1. If we used ComboFix then UNINSTALL COMBOFIX (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
    2. Click START then RUN
    * Now type "%userprofile%\Desktop\cf" /u in the runbox and click OK.
    * Note: The space between the cf and the /U, it must be there.
    3. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    4. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    5. If you are running Windows XP or Windows ME, do the below:
    * Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    * Then reboot and Enable System Restore to create a new clean Restore Point.
    6. After doing the above, you should work thru the below link:
    How to Protect yourself from malware!
     
    TimW, Jun 21, 2008
    #5
  6. cold_blur_20

    cold_blur_20 Private E-2

    i'm stil getting the same problem, i wasnt able to tell you sooner cause it just happens sometimes, what can i do?
    what's the deal with messenger plus anyway?
     
    cold_blur_20, Jun 22, 2008
    #6
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Messenger Plus is a source for LOP infections.

    Out of curiosity...have you tried a different monitor?

    Have you turned off restart on errors so we can get a BSOD error report?
     
    TimW, Jun 22, 2008
    #7
  8. cold_blur_20

    cold_blur_20 Private E-2

    nope, i havent tried a different monitor.
    how do i do that other thing u said?
     
    cold_blur_20, Jun 22, 2008
    #8
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Right click my computer / properties / advanced / startup and recovery / uncheck automatic restart.
     
    TimW, Jun 22, 2008
    #9
  10. cold_blur_20

    cold_blur_20 Private E-2

    alright, i turned it off... now when i get the problem again will i get the error report automatically or should i do something else?
     
    cold_blur_20, Jun 26, 2008
    #10
  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You will get the BSOD....which will have both a stop number as well as a report as to what the error is....we need to know all that info
     
    TimW, Jun 26, 2008
    #11
  12. cold_blur_20

    cold_blur_20 Private E-2

    ok, it rebooted and this is all the info i got, i hope it's what u needed. if not, please tell me where and how to get the other info.
     

    Attached Files:

    cold_blur_20, Jun 29, 2008
    #12
  13. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Find and delete these files:
    C:\DOCUME~1\MAQUIT~1\CONFIG~1\Temp\WERd325.dir00\Mini062908-01.dmp
    C:\DOCUME~1\MAQUIT~1\CONFIG~1\Temp\WERd325.dir00\sysdata.xml

    Then delete the folder:
    C:\DOCUME~1\MAQUIT~1\CONFIG~1\Temp\WERd325.dir00

    Tell me if you were able to do that.
     
    TimW, Jun 29, 2008
    #13
  14. cold_blur_20

    cold_blur_20 Private E-2

    man i couldnt find any of the files nor the folder. i was able to find Mini062908-01.dmp but in a different directory, "C: \WINDOWS\Minidump". should i erase it anyways? and what else can i do?
     
    cold_blur_20, Jun 29, 2008
    #14
  15. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Mini dumps are from the BSOD...not a problem.

    I would suggest you post in the software section as I do not believe this is a malware issue.
     
    TimW, Jun 29, 2008
    #15
  16. cold_blur_20

    cold_blur_20 Private E-2

    alright, thanks anyway
    bye
     
    cold_blur_20, Jun 29, 2008
    #16
  17. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No problem....hope they can resolve it for you.
     
    TimW, Jun 30, 2008
    #17
  18. cold_blur_20

    cold_blur_20 Private E-2

    hey listen! i know we were done with this thread, but i got the BSOD u told me about before, i was wondering if u could at least help me figure out what's going on, please!

    I got this:

    *** STOP: 0x00000078 (0xF7B79524, 0x00000034, 0x00000000, 0x00000000)

    and above it said something about checking the disk for errors, im doing that currently but im thinkin that maybe it could be something more... help me out one last time please!
     
    cold_blur_20, Jul 1, 2008
    #18
  19. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Again, this can be caused by bad ram, errors on the disc or new hardware that is not compatible...best asked in the software section.
     
    TimW, Jul 2, 2008
    #19

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