i, having troubling open Malwarebytes, Spybot, HJT

FuzzyNumNum · Sep 26, 2009

Hello there, A couple of days ago my computer was infected with some nasty virus. It's pretty much crippled most of my anti virus/malware software. I'm getting the 'Windows cannot access the specified device path or file. you may not have appropriate permissions to access the item' error when trying to run the above programs. It's affected what's mentioned in the title, as well as SUPERAntiSpyware

AVG works, however it doesn't pick up anything. I've also run Sophos Anti Rootkit, and through that deleted 2 temporary files AVG activeshield picked up as infected. Other then that I've made no more changes other then the initial virus scans on the now broken software. I'm running on XP: Home

Thanks in advance

TimW · Sep 30, 2009

Welcome to Major Geeks!

Please try doing the below:

Download and save the below to your PC (save it anywhere you can find it. The Desktop is fine). Then doube click on it to run it.

AVPFind.bat

It should take a couple minutes to run. You will see a black command prompt window while it is running and it should close when it is finished. Once it finishes, attach the c:\avplog.txt file that is will hopefully create as long as the malware does not block the batch file from running.

Now download and Run exeHelper

Please download exeHelper to your desktop.

Double-click on exeHelper.com to run the fix.

A black window should pop up, press any key to close once the fix is completed.

Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

Also please try running the below online scan:

http://www.superantispyware.com/onlinescan.html

Reboot immediately after scanning if it finds and removes anything. Let me know if anything was found. It does not save a log.

Then try running these instructions: Using MGtools

Attach the below logs when finished with all of the above:

C:\avplog.txt - from AVPfind

log.txt - from exeHelper

C:\MGlogs.zip - from MGtools

The C:\ assumes that drive C is you Windows boot drive. If you boot from another drive, then use the correct drive letter above.

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i, having troubling open Malwarebytes, Spybot, HJT

FuzzyNumNum Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

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i, having troubling open Malwarebytes, Spybot, HJT

FuzzyNumNum Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

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