I need help... malware removal...

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by tkolde00, Oct 20, 2008.

  1. tkolde00

    tkolde00 Private E-2

    Hi All,

    I'm a little bit stuck here with a friend's computer. I ran through the removal steps and got rid of a ton of junk but still can't get this machine to connect to the net. I can see my router by entering in the local IP but I cannot connect anywhere outside of the router. I've also tried installing a usb network card but that too can't get to the outside world. What is my next step? Things that I do know about the machine...

    1. Teenage kids; although I couldn't find much for messaging and the like but they may have tried to manually delete stuff without realizing the consequences once they saw all of the junk popping up.

    2. Anti-Virus was pretty much non-existent on this machine; there was a hodge podge of the freebies with your subscription to internet service kind of things but nothing up to date and nothing worth while. I just added the AVG to hopefully put a stop to anything new while I'm tinkering.

    3. Tried SuperAntiSpy's "repair broken network connection (winsock LSP Chain) but that also didn't help.

    4. The DHCP does assign the machine a valid IP and I appear to have no problems on my local network.

    Thanks in advance for the help.
     

    Attached Files:

    tkolde00, Oct 20, 2008
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    It is not malware. Your system is fine regarding that issue...just a few pieces of junk to remove.

    Have you tried connecting each computer directly thru the modem, bypassing the router?
    I assume you have also recycled both the modem and router? I would suggest you post in either hardware or networking.

    Lets clean up:
    Run this: Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

    Now use add/remove programs to uninstall:
    Java 2 Runtime Environment, SE v1.4.2_03
    Viewpoint Toolbar (Remove Only)

    Run C:\MGtools\analyse.exe by double clicking on it. (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Now use windows explorer to find and delete:
    C:\Program Files\WildTangent

    If you are not having any other malware issues:

    EDIT:.......Please download and install:
    Java Runtime 6
     
    Last edited: Oct 21, 2008
    TimW, Oct 21, 2008
    #2

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