I need help resurrecting my Sony Vaio laptop

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by mypc, May 20, 2011.

  1. mypc

    mypc Private E-2

    I have an older Sony Vaio laptop that is suffering some issues and I don't really know where or how to start fixing it up so I am coming to you all for advice once again:) (I am writing this from a different computer, the Vaio won't get online)

    At startup it takes forever just to get going and now I am unable to get it to connect to my internet. It seems to be stuck on a message on the Wireless Network Connection page that says "Validating Identity" I assume that it is infected with some sort of malware but really am just not sure where to start.

    So, where do I start? Any advice would be greatly appreciated!
     
  2. Major Attitude

    Major Attitude Co-Owner MajorGeeks.Com Staff Member

    Take the time to do the Read and run me first: http://forums.majorgeeks.com/showthread.php?t=35407

    Some simpler infections can be removed with SuperAntispyware and Malwarebytes and you have the option of restoring from factory image if you have nothing on the drive you can't backup or live without. I like that option when it works, fast and east but if you want to clean it, run the above tutorial and the guys will get back to you.
     
  3. mypc

    mypc Private E-2

    Great, will do thanks!
     
  4. mypc

    mypc Private E-2

    Here are the logs;
     

    Attached Files:

  5. mypc

    mypc Private E-2

    And finally;
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean. This is not a malware issue, it is a problem because of your lack of RAM>
    Code:
    Total Physical Memory    512.00 MB    
    Available Physical Memory    77.63 MB
    You should have at least twice that amount of RAM to run XP SP3.

    Since you are not having any malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0

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  7. mypc

    mypc Private E-2

    Thanks for all the help!

    The combofix removal code doesn't work. Is there another way I can properly execute the removal?

    Also, what is the quickest way to remove all the files/ect associated with the disinfection process?
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    ComboFix will remove with that scrip if you rename it to it's proper name, not this:
    Running from: c:\documents and settings\User1\Desktop\CFixer.123.exe

    It should be:
    Running from: c:\documents and settings\User1\Desktop\ComboFix.exe

    The rest will be removed when you run the C:\MGTools\MGclean.bat.

    Any other tools can be manually deleted.
     

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