I need help with a couple things. Someone please help.

wc3bbas · Sep 9, 2007

Fist of all, I have had a lot of random pop ups and ads. I do not know how to get rid of them.

I'm not sure if these last two problems are from my internet connection, or a virus(etc.).

I cannot download files. It will stop at a random time, and will not continue to download, it will just stop. I try to re-download the file, but it will not finish, the same thing happens.

This one i'm pretty sure is my internet, but its worth a try.
Well, sometimes, my internet will randomly disconnect, then connect back up again.

I'm not sure what I need to do, someone please help!

Thanks

abri · Sep 9, 2007

Hi WC3BBAS!
What we can do is to help you see if your problems are malware-related or not. Please follow the instructions in the box and the links below and post back the requested logs.
abri

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

If, after doing ALL of the above, you still have a problem, make sure you have booted to normal mode and run the steps in Downloading, Installing, and Running HijackThis taking care to install it as per the instructions to the proper folder and to properly rename the hijackthis.exe file to analyse.exe. This is very important due to some new infections going around!

When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

CounterSpy (this one must be saved by you)

(AVG Antispyware log) – this one ONLY IF you were not able to run CounterSpy

Bitdefender – from step 6

activescan.txt – from the Panda scan from step 6

runkeys.txt - the log from GetRunKey.bat

newfiles.txt - the log from ShowNew.bat

hijackthis.txt – the log from the analyse.exe scan – (HijackThis has to be renamed and be in the proper folder – read the instructions!)

NOTE:You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
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I need help with a couple things. Someone please help.

wc3bbas Private E-2

abri MajorGeek

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I need help with a couple things. Someone please help.

wc3bbas Private E-2

abri MajorGeek

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