I *think I have Malware; Attached all logs

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Gene2308, Apr 9, 2010.

  1. Gene2308

    Gene2308 Private E-2

    I think I am having malware issues - I just ran all the instructions and procedures outlined on this site. I was using comodo free antivirus and it picked up a malware earlier this morning, so I went ahead and ran the tests. Nothing seems to have come up in the logs, but here they are anyway.

    I don't know if it is still on my computer or not, but I've read that it can "seem" to disappear and then come right back.

    I'm getting "bing" pop-ups and when I do a google search I get this weird box the covers part of my search results that won't go away and that I can't close. It looks like what would normally appear as you are typing into the search box (like suggestions) but just stays there.

    Thank you so much!

    -Gene
     

    Attached Files:

  2. Gene2308

    Gene2308 Private E-2

    The other log.

    thanks,
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Let's start with this and then you can tell me how things are working.

    * Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
    If it is not on your Desktop, the below will not work.
    * Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    * If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    * Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):
    Code:
    KILLALL::
    
    File::
    c:\windows\isRS-000.tmp
    
    FF::
    FF - ProfilePath - c:\documents and settings\Benbow\Application Data\Mozilla\Firefox\Profiles\idhx9kx5.default\
    FF - prefs.js: browser.search.selectedEngine - Bing
    
    * Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    * At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    * You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    If it asks you to overide the prvevious file with the same name, click YES.
    * Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    [​IMG]
    * Follow the prompts.
    * When it finishes, a log will be produced named c:\combofix.txt
    * I will ask for this log below

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:

    * C:\ComboFix.txt
    * C:\MGlogs.zip

    Make sure you tell me how things are working now!
     
  4. Gene2308

    Gene2308 Private E-2

    Ok, thank you! I followed your steps and I got these two logs:
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You didn't mention how things were running now. However, I am not seeing any malware in your logs so:

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Go to add/remove programs and uninstall HijackThis.
    7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    8. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 6 of the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    9. After doing the above, you should work thru the below link:
     
  6. Gene2308

    Gene2308 Private E-2

    Seems to be working fine again!

    Thanks TimW! I'm running those final steps right now ;)
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know....safe surfing. :)
     

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