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IE shuts down by itself

Discussion in 'Malware Removal' started by ih14326, Sep 21, 2006.

  1. ih14326

    ih14326 Private E-2

    Looking for a little help here, Internet explores shuts down by itself with out any user input. It will run for upto a min. then just close by itself. I have run adaware and spybot SD along with ewido. Below is HTJ log. Any and all help is appreciated.

    Edit by chaslang: Inline log removed. Read & RUN ME sticky not followed.
    Last edited by a moderator: Sep 22, 2006
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Majorgeeks!

    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    Downloading, Installing, and Running HijackThis

    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.

    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
      • CounterSpy - ONLY IF you were not able to run Windows Defender
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • runkeys.txt - the log from GetRunKey.bat
      • newfiles.txt - the log from ShowNew.bat
      • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
  3. ih14326

    ih14326 Private E-2

    Ok i've completed all the steps in the instructions, however I was not able to create a log file for bitdefender and my active scan was too large to attach.

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Compress the ActiveScan log into a ZIP file and upload it. You need to follow the directions in step 7 of the READ ME. You did not install and renamed HijackThis as requested. You installed it exactly where we said not to install it. After fixing this, attach a new HJT log.

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