IE7 and Firefox hang

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by PJ_Davao, Oct 14, 2008.

  1. PJ_Davao

    PJ_Davao Private E-2

    I'm hoping someone will guide me through this process. I am running XP SP3 With Zone Alarm and AVG. Yesterday I went to an internet site that had an Windows Antivirus 2008 download, and since I knew that that is a virus, closed my browser and immediately scanned with AVG. It found Trojan horse Agent_r.CX, and quarantined it. I deleted all of my cookies and Temp Internet Files. Then when I would initiate IE7 or Firefox, it would open my home page, and hang after that. I scanned with Ad-aware, Spybot S&D, Malwarebytes, Superantispyware, and found nothing. I ran CWshredder, Combofix and MGTools as well. Attaching my log filesGrateful in advance.
     

    Attached Files:

    PJ_Davao, Oct 14, 2008
    #1
  2. PJ_Davao

    PJ_Davao Private E-2

    And the MGTools log file
     

    Attached Files:

    PJ_Davao, Oct 14, 2008
    #2
  3. PJ_Davao

    PJ_Davao Private E-2

    Thought I had it fixed with netsh winsock reset, but now having the same problem
     
    Last edited: Oct 14, 2008
    PJ_Davao, Oct 14, 2008
    #3
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Just to let you know that we are currently looking at your logs and will get back to you very soon :)
     
    Kestrel13!, Oct 14, 2008
    #4
  5. PJ_Davao

    PJ_Davao Private E-2

    Well I solved my own problem. This was the strangest thing, as even system restore was disabled.... Would go through the whole process only to tell me that it wasn't able to restore. The problem turned out to be the Windows XP Video Decoder Checkup Utility I had installed over the weekend. I also had uninstalled/reinstalled zone alarm, because the Trojan I had found earlier was associated wtih those files. I continue to have browser connection problems after reinstalling ZA, but then after uninstalling the Windows utility, am able to browse with both IE and Firefox without problems. Thanks for checking into this for me, and hope I didn't waste anyone's time.
     
    PJ_Davao, Oct 15, 2008
    #5
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hi :wave

    Only a couple of things to do to finish off...

    1) Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

    And finally....

    2) If you are not having any other malware problems, it is time to do our final steps:
    1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
      • Delete the C:\combofix folder from combofix (if it exists)
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     
    Kestrel13!, Oct 15, 2008
    #6

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