IE7 and Firefox Internet Access deux

Hello, flatlandersj

Please attach the requested log from running ComboFix - it's location would be:

C:\ComboFix.txt

 

Hello, flatlandersj

* It may be helpful to print these instructions or Copy & Paste them into a notepad doc, as you need to be offline while doing the following:

Step 1:
Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Step 2:
We need to use ComboFix to remove some malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. *Remember to re-start them before coming back online.
• Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

Code:

KILLALL::

File::
c:\windows\system32\1E99800F3F.sys

Folder::
G:\Program Files\Viewpoint

Driver::
Viewpoint Manager Service

Registry::
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupfolder]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupfolder]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg] 

Step 3:
Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Step 4:
Delete all files and subfolders in the below folders except ones from the current date (Windows will not let you delete the files from the current day).

Step 5:
Run Ccleaner


Step 6:
Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, use right click and select Run As Administrator).


Then attach the below logs to your next reply:

• C:\MGlogs.zip
• C:\combofix.txt

Make sure you tell me how things are working now!

 

* Refer to Step 2:

After pasting the text in the code box into Notepad:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
  If it asks you to overide the previous file with the same name, click YES.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

NOW, continue on to Step 3:...

 

Hello again, flatlandersj

"G:\Program Files\Java\jre6\bin\jqsnotify.exe" is a legit file from Sun Microsystems, Inc.

Please download and run
WinSock XP Fix 1.2.

Next run the C:\MGtools\GetLogs.bat file again by double clicking on it Note: if using Vista, use right click and select Run As Administrator).


Then attach the C:\MGlogs.zip log to your next reply.

Remember to tell me if you still have problems.

 

Your logs are clean, flatlandersj.

It's kind of hard to say but it very well could have been the malware infection... and your question about the anti-malware scanners are answered below:

Please start a new thread if you wish your laptop cleaned. And since you have similar problems with it, go ahead and run WinSock XP Fix 1.2. on it AFTER first completing the READ & RUN ME First guide.


You're Very Welcome! Safe surfing!