In the "Vista Cleaning" section ... ?

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by grc123, Mar 23, 2008.

  1. grc123

    grc123 MajorGeek

    ??????????????????????????????????????????

    After spending literally the entire day chasing my PC in circles seemingly as a dog and its own tail, and after FINALLY getting Vista Service Pack 1 to “take”, here is where I'm at ...

    This garbage (??) is showing-up in my AVG Free AV scan:

    File - Result/Infection - Path
    ------------------------------------------------------------------------------------------------------------------------
    kernel32.dll - Change - C:\Windows\System32\kernel32.dll
    wsock32.dll - Change - C:\Windows\System32\wsock32.dll
    user32.dll - Change - C:\Windows\System32\user32.dll
    shell.dll - Change - C:\Windows\System32\shell32.dll
    ntoskrnl.dll - Change - C:\Windows\System32\ntoskrnl.exe
    hosts - Change - C:\Windows\System32\drivers\etc\hosts

    “Stuff” is changing. Every time I attempt to correct one thing, something else happens, then I end-up spending gobs of time trying to "figure" the new change/problem out. Recently, (more so than USUAL!) things have been freezing/hanging (BADLY!). Ad-Aware quit working ("aawservice.exe" -“Stopped Working”, 3-14-2008, per my Vista “Performance & Reliability Monitor” - as did “ISUpdatemanager.exe", on 3-19-2008). I had to un-install Ad-Aware. My AVG updates are screwy now (sometimes it seems to update automatically, other times it won't, and sometimes it will let me manually update – and other times not!).

    Troubles “seemed” to start around the time I downloaded some crap from NVIDIA (“nTune”), attempting to update drivers – but there has GOT to be something more than just that that is now wrong with this Dell that's not even three months old. It seems like the more I hang-around this (MG) website, and the more secure I ATTEMPT to make my new PC – the more problems I have. My "Vista Security Center" STILL tells me that “COMODO Firewall” (installed on the advice of someone here that shall remain un-named) is STILL reporting that it is ON – even though it was UN-installed a month ago (though I believe this is a "False Positive" [??] as a Belarc analysis does NOT show it).

    I tried working through the Malware forum, and got stuck in the “Vista Cleaning” part – and had to give-up ... too many other problems presenting themselves.

    Anybody willing to touch this one??? I am NO geek ... I just come here for help ...........

    PS - I would "advise" that no one to go anywhere near the Dell "Support"(driver/updates) pages nor the NVIDIA driver/update pages - they allow you to download crap that may very well already be on your system. They (apparently) have no way to analyze your system for what is ON it - only what is SUPPOSED to (MAYBE!!!) be on it - and then allows you to download just about anything - whether it's compatible with your system - or NOT!!!

    Oh, also, I went in and selected to "Show Hidden Files", and de-select a couple of boxes under that - I HAVE NO CLUE IF I SHOULD GO BACK AND CHANGE THAT OR NOT??? I HAVE "SUPERANTISPY" LIKE HALF-INSTALLED ON MY PC NOW ... I AM SO SICK AND TIRED OF NURSING MY PC ... I'D JUST LIKE TO USE IT SOMETIME YA KNOW, I MEAN, THAT'S WHY I BOUGHT THE DAMNED THING!!!!!!!!!!!!
     
    Last edited by a moderator: Mar 24, 2008
  2. grc123

    grc123 MajorGeek

    What if I ALREADY have Spybot S&D installed WITH the Tea Timer? Do I have to uninstall, and reinstall, WITHOUT the Tea Timer??

    Thanks

    * Also, does all of this need to be done through the Admin account? I soooo don't get all this switching back and forth, uhhh, "stuff" - "permissions" and all that ...

    PS - Ok, now it's telling me (IN MY ADMIN ACCOUNT!!!), that I don't have permission to save it in C:\ProgramFiles... - WTF?
     
  3. grc123

    grc123 MajorGeek

    ???

    Ok, now it's telling me (IN MY ADMIN ACCOUNT!!!), that I don't have permission to save it in C:\ProgramFiles ....

    ~*UPDATE*~ Ok, I think my "Hosts File" (whatever the hell that is???), is "Locked"???
     
  4. Adrynalyne

    Adrynalyne Guest

  5. grc123

    grc123 MajorGeek

    Ok, I suppose the AVG question(s) has been answered. I don't "know" that I have a "Host problem" (though on second thought, if I can't find it after following the directions to do so - then apparently it IS a problem).

    Besides wondering where my host file (or local host) is, I'm stuck with why Ad-Aware will no longer work/start - whatever.

    I suppose I'm down to one-and-a-half problems??
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please only do what I ask you to do in the message and do nothing else.

    The READ ME clearly explained how to disable Spybot's Teatimer if already running. I think you need to try and slow down and work one step at a time. I would be guessing that you are skipping around too much and possibly missing important key instructions in running the READ ME.

    So first see this: How to disable Spybot's TeaTimer and get Teatime disabled if you have it running.

    No! The READ ME did not say it needed to be done that way. You need to just do what we say and nothing more. Like when you were performing the steps to unhide files....etc. You took it upon yourself to click other things. I repeat that you must only do what we ask you to do and you must follow the instructions exactly as written. Otherwise you are going to have problems.

    May be normal until you tell it to allow you to see system files and folders as requested in the READ ME.

    Now please follow the instructions in the below link

    Using MGtools

    Make sure you follow the instructions for Vista exactly as written or again you will have problems. After you run this, attach the C:\MGlogs.zip file that it creates.

    See: HOW TO: Attach Items To Your Post
     
  7. grc123

    grc123 MajorGeek

    Thank you, and I'll do my best, but some things ("technical"), I simply just don't "get" (understand) very well from just reading - alone. My learning style is more of needing to ask questions as I go, so this may take me (us?) days, or even weeks, to fully accomplish, due to me, and the fact that we are separated by time and space. Sorry.

    Thanks again
     
  8. grc123

    grc123 MajorGeek

    To Disable Spybot's TeaTimer

    * Run Spybot and click Mode
    * Select Advanced Mode.
    * Then click Tools and select Resident.
    * Now in the right window pane, uncheck TeaTimer.
    * Also while this is open, in the left column now select IE Tweaks
    * and then in the right pane make sure all the Miscellaneous locks are unchecked.
    * Now quit Spybot!

    Can anyone explain to me please what/where these "Miscellaneous locks" are?

    Thanks
     
  9. grc123

    grc123 MajorGeek

    In these instructions given to me here last night, can anyone please tell me what/where these "Miscellaneous locks" are? Or am I to understand to UNcheck everything in Spybot "Advanced Mode/Tools" section?? Something seems to be slowly but surely taking over my PC, and I need to act swiftly ...

    To Disable Spybot's TeaTimer

    * Run Spybot and click Mode
    * Select Advanced Mode.
    * Then click Tools and select Resident.
    * Now in the right window pane, uncheck TeaTimer.
    * Also while this is open, in the left column now select IE Tweaks
    * and then in the right pane
    make sure all the Miscellaneous locks are unchecked.
    * Now quit Spybot!

    Can anyone explain to me please what/where these "Miscellaneous locks" are, so I may proceed?

    Thanks
     
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Where they are is already explained. Follow the steps on line at a time and you will get to them once you click IE Tweaks. You cannot do the steps out of order and expect them to work. Follow them in order.
     
  11. grc123

    grc123 MajorGeek

    When I "click IE Tweaks", the only thing that happens is that it highlights that line ("IE Tweaks --- Modify some hidden Internet Explorer settings"). I have no choice but to go back and read it a third time now, but that is what happens when I click IE Tweaks here on my PC ... it simply highlights the line.
     
  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Below is a snapshot from Spybot's IE Tweaks page. Notice the check boxes for Miscellaneous Locks. Click the thumbnail to enlarge it.

    sbtweaks.jpg
     
  13. grc123

    grc123 MajorGeek

    That is not what mine looks like. Even when I double-click on that line - it's a different window (layout). It has "IE Custom Title",
    "Current User" & "All Users", but no boxes to check or uncheck. There is one box, but it is 'shaded', preventing me from doing anything with it, and it's labeled: "Lock Hosts file read-only as protection against hijackers" ... that's what shows when I double-click that line (if I figure-out how to capture a screenshot - I'll send it. It won't allow me to copy/paste).
     
  14. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay since you are running Vista, it will look a little different but the Miscellaneous lock selection is still there

    sbtweak-vista.jpg
     
  15. grc123

    grc123 MajorGeek

    There is one box, with a check inside of it, but it is 'shaded', preventing me from doing anything with it, and it's labeled: "Lock Hosts file read-only as protection against hijackers"
     
  16. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Just ignore the Lock hosts file. You may not have permission to change this due to having issues with how your account is setup in Vista. You may have issues that need to be worked in the Software Forum since you seem to have so many problems running just about anything on your system. Right now I'm expecting that you are having mostly problems within your OS or you are having difficulties due to you not being that familiar with how Vista works.
     
  17. grc123

    grc123 MajorGeek

    Ok, I did the downloads (the first two to my desktop, and the third - MGTools, to C:\...), then I disabled the UAC>rebooted>, but the desktop icon for SAS will not let me install, and yes, I've right-clicked, and tried to install as the administrator - to no avail. I keep getting the message: 'Error 1303: Insufficient Privileges ... log on as an admin'. I tried four times.

    I sure hope you are not going to tell me that I have to "unzip" this thing, because that is right about where my problems really seemed to start the other night, when I attempted to sign-up for the 45 day TRIAL of WinZip. I could not get WinZip to work, because as soon as I downloaded, and then tried to install it, it told me that my 45 day trial was over (it actually counted up to 48 days!!!). I sent WinZip an email, which I'll try to copy/paste here:


    >Hi, I am writing in response to your message:

    > Hello.
    >
    > I did download your evaluation, or 45-day trial, program, but it
    > immediately informed me that my 45 days was up (in fact, the counter
    > actually went up to 48 days I think it was).
    >
    > I find the whole "zip" and compressed file thing confusing enough as it
    > is. I do know there are some other free programs such as this - to
    > perform this function for me, but I would like to try WinZip as it seems
    > much hearalded.
    >
    > Can you advise please?
    >
    > G. C.
    > Locust Grove, VA
    > g...@yahoo.com
    > g...@hotmail.com



    I'm sorry to hear of the difficulties. You -may- be able to reset the
    evaluation version by uninstalling and then reinstalling the software.
    The best way to remove WinZip from your system is as follows:

    1. Open the "Control Panel"

    2. Double click "Add or Remove Programs"

    3. Click the "WinZip" entry in the list of programs, then click "Remove"

    If you are running Vista remove WinZip as follows:

    1. Open the "Control Panel"

    2. Click the "Uninstall a program" link below "Programs"

    3. Click the "WinZip" entry in the list of programs, then click
    "Uninstall"

    You may download the evaluation version of WinZip from our web site at:

    http://download.winzip.com/winzip111.exe

    Although there is no charge to download the evaluation version of
    WinZip, WinZip is not free software. The evaluation version gives you
    the opportunity to try WinZip before you buy it.

    If this doesn't reset the evaluation, you can install and evaluate the
    WinZip 10 release.

    WinZip 10.0 is available for download from


    http://download.winzip.com/ngs/winzip100.exe


    Once the download completes, just double click on the downloaded
    file to start the WinZip install process.

    If you have trouble obtaining a copy or have other questions, please let
    us know.

    -- Chuck Campbell, WinZip Technical Support


    ____________________________________________________________
    Introducing WinZip E-Mail Companion 2.0
    Zip & encrypt outgoing e-mail attachments in one simple step
    And now works with Microsoft(R) Outlook Express!

    http://www.winzip.com/downec.htm
     
  18. grc123

    grc123 MajorGeek

    I'm left hanging here with my PC WIDE OPEN???

    Uh, hello (?) ... somebody?? Am I leaving my PC vulnerable here please??? With the UAC turned OFF????

    ~*UPDATE*~ I went into admin and turned it back on ... I don't know enough about this stuff to know whether or not I was open to an attack?????
     
  19. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Re: I'm left hanging here with my PC WIDE OPEN???

    Hello!!! Please read the stickies!!! Don't Bump! It Only Hurts You!!!


    Since you appear to be totally unable to run anything we request, I suggest that you either get help from one of your friends who understands how to use Windows Vista better. Or you may wish to post in the Software Forum to continue getting help. Your problems all appear to be related to running Windows Vista and possible registry corruption. Since you cannot run anything or provide us with any logs, there is nothing we can do for you here in the Malware Forum. You problems do not appear to be malware anyway. At least not the ones seen in this thread.
     
  20. grc123

    grc123 MajorGeek

    Re: I'm left hanging here with my PC WIDE OPEN???


    I did realize after my last post or two that they might come-off as "bumping" (and I have read the stickies, and am well aware of the order of procession) - however, they weren't intended as bumps, per se - not in the classic sense. It really was not so much a "help me/look at me/help me" 'thing', as it was simply searching for a quick answer to some rather negative (from my perspective) results had, from following the instructions - following them to the best of my knowledge and ability. I thought it was common practice that someone else could jump in with some quick advice/suggestion or reassurance ... an additional instruction to alleviate the uncertainty. Admittedly, and granted, I panicked in that I was continually not seeing the projected or predicted results from the instructions. I can only relate what is seen here on my screen (I couldn't exactly do otherwise - could I?), and that seems to have upset you ... I apologize for coming-off as pushy. I don't think I can apologize though for the results had from following the instructions ... they are what they are - I'm just the messenger - I've done what was instructed, and I reported what occurred or that which was resultant. I also don't understand whether you're implying that I am the "problem" or that Vista is the problem(?). In any event ....

    I'll move to the other forum on your insistence, but I'm left with one final question: if my registry is possibly "corrupt" as you have suggested (and please again forgive me for asking - but that is why I come to this site), would not that be the result of some form or type of malware - or could I have done that?

    Thanks.

    PS - Please disregard the question - I just got a quick answer from the MS site.
     
  21. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Re: I'm left hanging here with my PC WIDE OPEN???

    I'm sorry any additional post is a bump and will not get you an answer any sooner. It will as stated in that sticky just make it take longer for the reasons stated.

    Only people authorized to post in the Malware Forum can post here. No one else. Thus as stated in that sticky, you only hurt yourself by making additional posts And you were looking for "Sombody??" to answer. Anyone helping in the forum was working on older threads and would get to you in queue order. When you posted again, you went to the bottom end of the work list not the top.

    I was just stating what was becoming more obvious from what was happening. You are clearly having some kind of problems that is for sure. However from things you have been posting it was looking more likely that you had problems within your OS or as stated (and no offense was meant) by your understanding of how Vista works which is much different than with older OS's and does cause many people problems. I was merely saying that perhaps if you had a friend who is more familar with Windows and in particular Vista that they may be able to see first hand what is going on and may be able to help you thru this.
     
  22. grc123

    grc123 MajorGeek

    Thanks. I've just been having some personal issues that really have me distracted.

    Thanks again for all of your help.

    g ...
     
  23. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely.
     

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