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incredimail won't open

Discussion in 'Software' started by shann, Apr 2, 2004.

  1. shann

    shann Private E-2

    Pleaseeeeeeeeeeeeeeeee Help!! Every time i click on incredimail it flashes on the task bar then goes away and will not open. I have been using it for about 1.5 years and everything i have is in there. I have spent about 4 days with 18 straight hours with no luck. Somebody has to know how to fix this probem.I cannot uninstall it as I don't want to lose anything. Please help!! i am using win 98. I have reloaded incredimail, uninstalled any new programs within the last 2 weeks and don't know where to go now.
     
    Last edited: Apr 2, 2004
  2. NICK ADSL UK

    NICK ADSL UK MajorGeeks Forum Administrator Staff Member

    Hi shann
    To fix incredimail without losing your email is difficult. In the first instance download the latest release. This will keep all your data together and you will lose nothing. However this sometimes does not work as it depends on why you lost the icon in the first place As there are many reasons of why this failure came about. For some people incredimail does not work at all and other people find it bullet proof and has never failed them. Get back to the forum and let us know how you get on and i will make further enquires for you, Or take xflat sound advice :)
     
  3. shann

    shann Private E-2

    Incredimail

    I have already reloaded it many times. I haven't lost the icon, it just won't open. The little envelope flashes for a moment then is gone. :(

     
  4. shann

    shann Private E-2

    Incredimail

    I will try that and then get back to you, it willprobably be tomorrow as iam now on my way to my second job. thank you

     
    Last edited: Apr 2, 2004
  5. shann

    shann Private E-2

    incredimail

    Thank you for the incrediconvert I moved the messages, uninstalled incredimail, cleaned the registry, have reloaded incredimail, but it still won't open. I also cannot import those messges that i saved into outlook. I am feeling soooooooo stupid, it's now been a week and a half I have been working on this. Any more imput from someone.
     
  6. shann

    shann Private E-2

    It is a free version, and yes we all do things people warn us about :) As to th eoutlook comment, it means that when I open outlook I cannot open or bring the messages into it . They are in a backup folder tht I can open then there but not actually be in outlook, nor bring them and the folders into outlook.
    I will try whar you just said about the program files.
     
  7. Greyhound

    Greyhound Sergeant

    Did you know that you can put nice stationary into Outlook and Outlook Express, without using a proggie like Incredimail, which IMHO is nothing but trouble? Just Go Here and download to your hearts content. :rolleyes:
     
  8. shann

    shann Private E-2

    ok!!!!! One can never say tht I am not persistent!!!!! no firewall, have unistalled all spy ware programs , made sure NOTHING is left of incredimail, and spy checker program and just about anything else I can conceiveably think of, and still no luck getting this darn program to open. the little envelope just pops up in the task bar for a spit second and then just disappears. NOWWWW to even complicate things, since I used the incrediconvert and have saved the messages as oem's in a temp file how in the heaven do i get them into the Outlook mail program without resending them to myself????
     
  9. NICK ADSL UK

    NICK ADSL UK MajorGeeks Forum Administrator Staff Member

    Hi shann
    Regarding incredimail you must make sure the registry entry ELIA SHIM PROTECT is removed you will then find that a fresh install will work properly
     
  10. shann

    shann Private E-2

    incredimail

    no ELIA SHIM PROTECT in registry and still won't open properly.
     
  11. NICK ADSL UK

    NICK ADSL UK MajorGeeks Forum Administrator Staff Member

  12. shann

    shann Private E-2

    It was tht reg cleaner program that i downloaded and looked for that file and it did not find it. I will look again when I get home from work......... Frustration is beginning to be my middle name ..
     
  13. NICK ADSL UK

    NICK ADSL UK MajorGeeks Forum Administrator Staff Member

    Hi shann
    This is a screen shot of a successful install of incredimail plus the registry entry [ELIA SHIM PROTECT]
    Hope this helps you ?
     
  14. NICK ADSL UK

    NICK ADSL UK MajorGeeks Forum Administrator Staff Member

    Screen shot
     
  15. shann

    shann Private E-2

    incrediamail won't open

    Booo Hooo...... well I down loaded the reg cleaner, (had a different one) see everything on your scren shot and stillllllllllllllll it won't open.... Just that stupid little flashing envelope. I just don;t understand why it is doing this.
     
  16. NICK ADSL UK

    NICK ADSL UK MajorGeeks Forum Administrator Staff Member


    Hi shann
    If i am reading this right you have in your registry exactly the same entries as my screen shot? If this is the case you will need to do a through registry clean with this tool on VERY DEEP Reg Supreme Which can be found here
    http://www.majorgeeks.com/download4001.html
    So firstly uninstall incredimaiol making sure all of those entries in my screen shot are no longer there. Then use reg supreme then reinstall increidmail. There is no reason as to why this software causes problem's For a lot of people but it does. The author asked me months ago to beta test it of which i have been doing. And for the last year it in my experience has proved solid despite reservation's about spy ware within it. I beta test many programs and i treat all software the same and put a honest balanced judgment in my report. Lets hope the above will work? :)
     
    Last edited: Apr 16, 2004
  17. shann

    shann Private E-2

    Wellllll, it seems as if this dang program just down not want to work onmy system. I have tried everyting that everyone has told me to do. cleaned this system so much I' surprised it even worksssss, still no luck that stupid little envelope just pops open for a sec and then disappears. I really really liked this program when it was working. Maybe those of you that the company has aske dto run beta might be able to contact them since i can't get any help from them and ask them exactly while the heck it keeps doing this..I don't know whta else to do ,I have used every reg cleaner that they make it seems.
     
  18. NICK ADSL UK

    NICK ADSL UK MajorGeeks Forum Administrator Staff Member

    Hi shann :)
    I am sorry you are having this difficulty. I have been asking around for you and am afraid we have drawn a blank. I will of coarse continue to make inquires for you and hope at some point someone may have a answer. The irony is that myself have tried to replicate this condition and am having no joy at all. As i said in a earlier post some people find this software bullet proof and other's like yourself cant even install it. Bizarre to say the least
     
  19. NICK ADSL UK

    NICK ADSL UK MajorGeeks Forum Administrator Staff Member

    Hi shann :)
    Well there is a new update of incredimail just out you may care to try. Version 1465. Hope this fixes things for you my friend

    Regards
     
  20. NICK ADSL UK

    NICK ADSL UK MajorGeeks Forum Administrator Staff Member

    Hi shann
    There is a new release just out which may help you
    Build 1471 - Released May 2, 2004


    'Crash when importing messages from Outlook 2003' bug fix
    'IncrediMail application not loading' bug fix
    JunkFilter improvement - perform Message Rules before approving a sender
    Reactivating the JunkFilter enables updating of the 'Approved Senders' list
    New Welcome Letters (new installation only)
    http://www.incredimail.com/english/beta_testers.asp
     

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