Infinite Explorer crash

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by viper_boy403, Nov 20, 2012.

  1. viper_boy403

    viper_boy403 MajorGeek

    Long time no see, everybody! Looks like things are busy as usual :)

    I've got a big problem, which started yesterday. When windows boots (Vista 64-bit) I get a "windows explorer has crashed" message. I tell it to restart the program and it gives me 2-5 seconds of use before it crashes again. Safe mode does not have this issue, nor does diagnostic startup. I'm currently going through and adding back my services and startup programs until I find the culprit. However, due to the suspicious behavior I'm suspecting malware as opposed to a glitchy program.

    Attached are my logs from the Cleaning Procedure. Thanks in advance!


    No hits from TDSSKiller
    Malwarebytes cleared a couple items, no effect

    Currently trying to find my roguekiller log
     

    Attached Files:

  2. viper_boy403

    viper_boy403 MajorGeek

    Here is the exact error info:

    Problem Event Name: BEX64
    Application Name: Explorer.EXE
    Application Version: 6.0.6002.18005
    Application Timestamp: 49e02a1e
    Fault Module Name: StackHash_ea5b
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 0000000000000000
    Exception Code: c0000005
    Exception Data: 0000000000000008
    OS Version: 6.0.6002.2.2.0.256.1
    Locale ID: 1033
    Additional Information 1: ea5b
    Additional Information 2: 00d9c5c56eb174510001c82caf7252f8
    Additional Information 3: ea5b
    Additional Information 4: 00d9c5c56eb174510001c82caf7252f8
     
  3. viper_boy403

    viper_boy403 MajorGeek

    Any tips on where I should start next??
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Not sure if the below are your problem but let's see.

    Allow Hitman Pro to fix the below two items:
    Code:
       C:\Users\computer\AppData\Local\Temp\is1438683437\zgInstaller.exe
       C:\Users\computer\AppData\Local\Temp\nsn746C.tmp\nsisos.dll
    Then reboot and see where things stand.
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Something I would also suggest since I have seen it cause problems like this before is stopping the below from running and see it this helps.

    O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
     

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