Installing Microsoft Office 2010 Issue?

Yesterday my Office started saying the activation wasn't working but it was fine a few days before. So I figured maybe somehow the activation was messed up.So I tried to redo it-wouldn't let me. So I figured maybe somehow something got corrupted & figured uninstall & do a fresh re-install -usually easy to do. Now I'm getting first this message :


Then I googled it & found this video: How to manually remove and uninstall Office 2010 on Windows & followed it. The reinstall was going good & got that message back. (grr) A few times I also got this message:

I'm just curious how do I fix this as I need my Office back so my kids can use the Word to do homework.If anyone has any helpful advice-I'd so welcome it. I was up till after 4am yesterday & still no luck
Thankies Rose

 

https://support.microsoft.com/en-us...-try-to-install-microsoft-office-2010-or-2007

 

I suggest you try a more thorough uninstall tool.
These two work well but you MUST use their 'advanced' or 'powerscan' options before completing:
1. Revo Uninstaller Free ('advanced' scan)
or
2. IoBit Uninstaller ['powerscan')
when installing either of the above make sure you UNCHECK added options that are not part of the program itself.

When you choose which one to use, when it says it has completed, you then need to RESTART your system and then to search in program files and program data for any folders that refer to Microsoft Office and DELETE THEM.
Next you restart the system again and now run a safe cleaner such as CCleaner Slim
First you run its cleaner in its default settings and get it to clean all items found.
Now run its 'Registry' scan > fix all issues and 'fix all issues' making the recommended back up.
Run as many times as needed until zero issues found.

Now try a clean install.

 

ok will give this a try.

 

Ok I downloaded both & couldn't find advanced scan on the Revo or the powerscan on the other 1- do those options have other names by chance?

 

The program doesn't show up as it's already removed but there must be registry items or such still somewhere as it keeps saying there is pars still there. That's prob why I can't figure out the uninstaller programs. I've tried CCleaner & Wise Care365 -still have those issues after both say there are no registry issues left. There was a section on maual removal here
https://support.office.com/en-us/article/Uninstall-or-remove-Office-2010-90635a1d-aec8-4653-b358-67e1b766fc4d?ui=en-US&rs=en-US&ad=US

- still can't install. Another place said to try a Clean Boot & that was here http://wiki-errors.com/do-it-yourself-solution-for-microsoft-word-error-1712/
but I didn't try that yet as it says XP & my comp is Win7 64 bit.

 

Office is already uninstalled. It was uninstalled that's why I'm trying to get this issue fixed so I can re-install it. I keep getting the error messages that I posted above.-sorry for repost - my other post didn't show before so I thought it didn't save.

 

You cleaned the registry, clean the temp files? Make sure there are no "Office" folders left on the drive? under program files and app data??

 

I tried to but I'm not sure if I got all the office registry files.

 

Do you by any chance have a system restore point available that pre-dates the activation problem?

 

I thought I did but some reason the restore points is turned off on my comp-I've no idea why as I never turned them off. Unless OfficeMax did when I took it to them once to be checked out. I forget how to turn it back on to make restore points-once I get this fixed.

 

Control Panel > System > System Protection

 

thank you

 

Ok I tried the manual removal again & found 2 dll files in an Office 14 folder that can't be removed as they're shared with another program.Can this be my hangup? If so how do I get around this as I'm not allowed to delete /remove them or the Office 14 folder since they are shared.Here's location & the shared dlls. Also the names of shared items.

 

What checks have you done to see if the system is infected? As the system is used by kids there is a high probability that it is. I suggest you visit the MajorGeeks malware forum and get them to take a look at it. Be sure to follow the Read and Run Me First guidelines.

 

I use Avast & Malwarebytes for scans.I can go check there for a scan also but I do need to see if I can get this figured as my kids are falling behind on their online school work as this is needed to access their work.

 

Your screenshots show you really aren't anywhere near resolving this yet. Have you thought about using Word Online temporarily? The MG Malware team do very much more than simply scan - they are experts in malware detection and removal.

 

I'd never heard of Word Online but I'll check into it thanks. I'll def bookmark it.

 

Here's Microsoft Office Word, Excel & PowerPoint online.
https://products.office.com/en-za/office-online/documents-spreadsheets-presentations-office-online

You should also look at this.
https://products.office.com/en-za/student/office-in-education

 

Ok I'll check into those also thanks.

 

Wait until you get the all clear from the Malware Help forum.

 

That last 1 sounds interesting but kids do homeschool so not sure that we have a school email. Kids have school supplied comps with office on them but due to our really sluggy internet connection-they can't log on to school comps to access the use of them.That's why I'm trying ta get mine back up.