Internet Connection Keeps Dropping Every 10 Mins

My mum is on the same Broadband as me with the same company but hers keep dropping every 10 minutes or so and the only way for her to reconnect it is to turn off the modem & turn it back on.

For example, she'll be viewing a website and then when she goes to type in another URL or click a link it will take 5 minutes and then all of a sudden it will just come back with something like "Server not found: Firefox can't find the server at www.google.com. If you are unable to load any pages, check your computer's network connection". It's also the same with Internet Explorer.

I have run virus scans, malware scans & checked a lot of things but I can't seem to find the problem. She lives at a different address to me aswell so it can't be to do with anything such as sharing an Internet connection.

It's running Zone Alarm as the firewall, but I've been into Program Control on that and it's allowing connections for Firefox & IE etc... I even tried turning off the firewall but still the same problem.


HK

 

DSL? CABLE? ISP WIRELESS? Have you contacted your isp to check and make sure that the connection isn't having issues/dropping.

 

It's DSL... She contacted the ISP and they just told her to run a virus scan, but that didn't help.


HK

 

Depending on your isp, you may need to have phone filtures on all phones. Has your mother added any phones or phone devices recently? Fax machine maybe? Home security system with dial out line? Thats my first suggestion to start. Might help if you post the dsl modem type/brand and the isp name.