Internet Explorer Has Stopped Working

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Aircrew123, Feb 22, 2015.

  1. Aircrew123

    Aircrew123 Private E-2

    Immediately upon launching IE, I receive a Windows error stating that:

    "Internet Explorer Has Stopped Working
    Windows is searching for a solution to the problem"

    I am unable to close or otherwise clear this error message

    The message then switches to:

    "Internet Explorer has stopped working

    A problem caused the program to stop working correctly.
    Windows will close the program and notify you if a solution
    is available." (Screenshot available upon request)

    I have run all of the malware removal programs and attached the resultant logs.

    Please help and let me know if you want me to run any further scans or programs.

    V/R - Ross
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not seeing any malware in your logs other than what junk Hitman found. Rerun Hitman and have it fix what it found.

    I suggest you post in the software forum for additional assistance.

    Since you are not having any malware problems, it is time to do our final steps:

    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.

    8. After doing the above, you should work thru the below link:

     

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