Internet Security - Designed to Protect Running on Startup

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Journeyer, Apr 22, 2013.

  1. Journeyer

    Journeyer Private E-2

    I'm working on a Windows 7 64-bit computer used by my adult daughter and two teenage grandchildren. When the computer boots, it automatically starts "Internet Security - Designed to Protect" ... which seems to be malware. Task Manager is locked out, so the program or process can't be stopped. I am not able to stop the malware program from doing the apparent scan.

    Since I could not stop the malware from running after a normal boot, I ran all of the Read Me First items in Safe Mode with Networking.

    Ccleaner removed 4,457MB

    MalwareBytes found several items, which were removed, and required a restart. After restart, the malware automatically ran on boot.
    TDSSKiller found no threats

    HitmanPro found several threats

    MGLogs ran with no problem

    The malware still runs automatically after a normal boot but not in Safe Mode. Advice will be most appreciated. The logs are attached.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
    When it opens, press the Scan button
    Now click the Registry tab and locate these detections:


    • [RUN][SUSP PATH] HKCU\[...]\Run : GenieoUpdaterService ("C:\Users\AC\AppData\Roaming\Genieo\Application\Updater\bin\genupdater.exe" -wait 5) [7] -> FOUND
      [RUN][SUSP PATH] HKCU\[...]\Run : GenieoSystemTray ("C:\Users\AC\AppData\Roaming\Genieo\Application\TrayUi\bin\gentray.exe") [7] -> FOUND
      [RUN][SUSP PATH] HKCU\[...]\Run : Internet Security (C:\Users\AC\AppData\Roaming\amsecure.exe) [-] -> FOUND
      [RUN][SUSP PATH] HKUS\S-1-5-21-470614478-3008096694-671980727-1000[...]\Run : GenieoUpdaterService ("C:\Users\AC\AppData\Roaming\Genieo\Application\Updater\bin\genupdater.exe" -wait 5) [7] -> FOUND
      [RUN][SUSP PATH] HKUS\S-1-5-21-470614478-3008096694-671980727-1000[...]\Run : GenieoSystemTray ("C:\Users\AC\AppData\Roaming\Genieo\Application\TrayUi\bin\gentray.exe") [7] -> FOUND
      [RUN][SUSP PATH] HKUS\S-1-5-21-470614478-3008096694-671980727-1000[...]\Run : Internet Security (C:\Users\AC\AppData\Roaming\amsecure.exe) [-] -> FOUND
      [Services][BLSVC] HKLM\[...]\ControlSet001\Services\IBUpdaterService ("C:\ProgramData\IBUpdaterService\ibsvc.exe" /SERVICE) -> FOUND
      [Services][BLSVC] HKLM\[...]\ControlSet002\Services\IBUpdaterService ("C:\ProgramData\IBUpdaterService\ibsvc.exe" /SERVICE) -> FOUND
      [TASK][SUSP PATH] RGames Updater.job : C:\Users\AC\AppData\Local\RivalGaming\Updater.exe [-] -> FOUND
      [TASK][SUSP PATH] EasyShare Registration Task.job : C:\Windows\System32\rundll32.exe C:\ProgramData\Kodak\EasyShareSetup\$Registration\Registration_8.3

    Place a checkmark each of these items, leave the others unchecked.
    Now press the Delete button.
    When it is finished, there will be a log on your desktop called: RKreport[2].txt
    Attach RKreport[2].txt to your next message. (How to attach)
    Do not reboot your computer yet.

    Now rerun Hitman and have it fix everything it found.

    Reboot and rescan with both RogueKiller and Hitman and attach those new logs as well.

    Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Attach the new C;\MGlogs.zip
     
  3. Journeyer

    Journeyer Private E-2

    Thanks TimW ... here's the status.

    The first run of RogueKiller and Hitman were done in Safe Mode since the malware was actively running on a normal boot.

    With RogueKiller, I did not see these two items on the initial run:

    [Services][BLSVC] HKLM\[...]\ControlSet001\Services\IBUpdaterService ("C:\ProgramData\IBUpdaterService\ibsvc.exe" /SERVICE) -> FOUND
    [Services][BLSVC] HKLM\[...]\ControlSet002\Services\IBUpdaterService ("C:\ProgramData\IBUpdaterService\ibsvc.exe" /SERVICE) -> FOUND

    The other items were removed, as requested. Hitman ran fine and it fixed everything that was found.

    On reboot, the malware was no longer running so the remainder of the runs were done in the normal boot mode. RogueKiller, Hitman, and MGtools/Getlogs.bat ran without a problem. The logs are attached.

    The computer seems to running as expected. How do the logs look to you?
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    [​IMG] Please download Junkware Removal Tool to your desktop.

    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.


    Then tell me how things are running.
     
  5. Journeyer

    Journeyer Private E-2

    The JRT run was successful and the log is attached.

    The computer seems to be running normally.

    Thanks.
     

    Attached Files:

    • JRT.txt
      File size:
      9.6 KB
      Views:
      4
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
    2. Go back to step 4 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    7. After doing the above, you should work thru the below link


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     
  7. Journeyer

    Journeyer Private E-2

    Looks good. Thanks very much for your help.
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. Safe surfing. :)
     

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