Issues remain after running Malware removal - Tuvaro, etc

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by dhillenb, Aug 26, 2014.

  1. dhillenb

    dhillenb Private E-2

    Issues remain after malware removal:
    • Tuvaro Search tab in Chrome and Firefox - cannot change or remove
    • otbot popup stating "unable to load skin"
     

    Attached Files:

  2. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Hello, dhillenb

    Your MGlogs.zip file is very incomplete. Did you have a problem running MGtools? Did you follow all instructions ( like disable UAC, disable protection software, use Right-Click and "Run As Administrator" )? Did you wait for it to tell you it was finished before attaching the log?

    Re-run RogueKiller and have it delete:
    Click on "Report" and attach the content of the Notepad into your next reply.
    The log should be found in a new RKreport[x].txt on your Desktop

    Re-run HitmanPro and have it delete everything it found.
    Then reboot and rescan with Hitman and attach the new log.

    Please download AdwCleaner by Xplode and save to your Desktop.
    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
    • Attach the logfile to your next next reply.
    • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

    [​IMG] Now download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach the JRT.txt to your next message.

    Now run the C:\MGtools\GetLogs.bat file by double-clicking on it (Note: if using Vista, Win7 or Win8, don't double-click, use right-click and select "Run As Administrator").

    Attach the C:\MGlogs.zip
     

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