journey software pro error keeps appearing

Welcome to Major Geeks!

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

• If something does not run, write down the info to explain to us later but keep on going.
• Do not assume that because one step does not work that they all will not.

READ & RUN ME FIRST. Malware Removal Guide

Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can running steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

 

Your logs look good.....let's just do two things:

Run C:\MGtools\analyse.exe by double clicking on it. (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Now use windows explorer to find and delete:
C:\Documents and Settings\All Users\Application Data\qfsxapil

If you are not having any other malware issues, then:

 

Sounds like something associated with your browser....Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

* Double-click ATF-Cleaner.exe to run the program.
* Under Main choose: Select All
* Click the Empty Selected button.

If you use Firefox browser

* Click Firefox at the top and choose: Select All
* Click the Empty Selected button.
o NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

* Click Opera at the top and choose: Select All
* Click the Empty Selected button.
o NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.

Also run CCleaner and check both the cleaner and the issues ...be sure to make a backup when prompted.

 

No, you do not need to reformat...you need to go to add/remove programs and uninstall:
JourneySoftwarePromo

If it does not uninstall, then do a search for it....delete any folders or files that you find for this software.

It is something someone installed at some point and possibly did not uninstall it properly.

You should also run CCLeaner and run both the cleaner and the issues sections...make sure you do the backup when prompted.

 

It shows in your MGLogs in post #4... the NewFiles log.....either way, it is not malware, but rather a software issue and you should post in the software forum to help resolve this.

 

If you completely reformatted your system...then unless you had some malware on a disc or thumb drive that you may have used to add programs back on..there would only be the amount of ram you have or other hardware issues that would slow you donw.

This was not an issue that should have caused you to reformat...it was not malware.

 

I have no idea what you sent me.....could you tell me what "virus" is "back" and what program is identifying it?

 

Please attach the spybot log and the threatfire log.

And since you re-installed....did you also reformat before doing that or just run the repair option?

If just the repair option...any malware would still exist.

So I need you to re-run all of the Read and Run FIrst instructions and attach those logs.

You seem to be a target for malware as this is at least the third go round since June...

We may have to discuss your surfing habits...

 

Then give me the exact path to the file they are reporting....and get me the new logs.