Keyboard stopped working

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by bleepbleepcomp, Jul 28, 2013.

  1. bleepbleepcomp

    bleepbleepcomp Private E-2

    My keyboard randomly started to freak out the other day. Originally I thought it was mouse related due to the webpage (Reddit) I was on was just zooming in so big that I couldn't read anything. It stopped doing that, and then I woke up to it acting like a key was pressed down. In particular, I looked at the calendar and it was zooming past the months. The keyboard also doesn't work at boot up, and has num lock enabled at boot for what it's worth. I actually have two of these keyboards (Microsoft Ergonomic 4000) and neither of them will work now. The one hadn't even been used yet. They both light up, and I've tried them on a ps/2 converter without luck. I'm not using a different USB keyboard that works both in USB and ps/2. Included are the logs for all the scanners that found any issues.
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Not seeing anything much to do except:

    Re run Hitman and have it delete Potential Unwanted Programs.

    [​IMG] Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
     
  3. bleepbleepcomp

    bleepbleepcomp Private E-2

    Hey Kestrel, thanks for the quick reply. I had a bit of confusion with HitmanPro as I did not see the free registration initially. I ran JRT which removed most of what Hitman found, then reran Hitman and successfully removed what was left. Decided to run it again and it found one new thing which I haven't touched yet. Attaching all logs.
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    When you re scan with Hitman now does it still find Potential Unwanted Programs, specifically Babylon items?
     
  5. bleepbleepcomp

    bleepbleepcomp Private E-2

    No babylon items. Just the Gamemon.des and places.sqlite.shm.
     
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    If there's no improvement with your keyboard, you will have to post about it in the software or hardware forum. Let me know. :)
     
  7. bleepbleepcomp

    bleepbleepcomp Private E-2

    Still no luck, but thank-you for your help. I'm going to give drivers a try.
     
  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Best of luck with it. :)

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Press and hold the Windows key [​IMG] and then press the letter R on your keyboard. This opens the Run dialog box.
      • Copy and paste the below into the Run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    5. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others) and running MGclean.bat did not remove them, you can delete these files now.
    8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    9. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     

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