Laptop only runs in Safe Mode

Go to start / run / and type:
msconfig

Disable all startup services. Then see if it runs in normal mode. If it does, re-enable each service one at a time.

 

If you don't mind, I would like to see what is running on your system. In order to do that, I need you to run this tool:
MGtools

It would be best if you download it directly to your C: drive ( If that is the root folder ) but you can run it from the desktop if necessary. You will find the resultant log at C:\MGLogs.zip. Attach that to your next reply. Do try to first run it in normal mode.

 

Download The Avenger by Swandog469, and save it to your Desktop.

* Extract+ avenger.exe from the Zip file and save it to your desktop

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

* Run avenger.exe by double-clicking on it.
* -Do not change any check box options!!
* Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

* Now click the Execute button.
* Click Yes to the prompt to confirm you want to execute.
* Click Yes to the Reboot now? question that will appear when Avenger finishes running.
* Your PC should reboot, if not, reboot it yourself.
* A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Now run Ccleaner to clean out only temp files and nothing else!

Now see if you can boot into normal mode and try to run:

• SUPERAntiSpyware
• Malwarebytes Anti-Malware

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

* C:\Avenger.txt
* C:\MGlogs.zip

Unfortunately I am not seeing any particular cause for your problem with normal mode.

 

I am not seeing anything that could be the cause of your issues. If you have your OS CD, then I would suggest you boot to the bios, change the boot order to CD drive first and boot to your OS CD. From there try doing a system repair.

 

Norton is notorious for causing problems!! I am very happy you got it working. I wouldn't reinstall Norton, esp. when there are plenty of freeware AV programs that do as good a job. Just check this thread:
How to Protect yourself from malware!

or check the Top Freeware Picks.