Laptop Slow And Freezing

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Techwoman, Apr 21, 2017.

  1. Techwoman

    Techwoman Specialist

    I have a hp Notebook 15 Laptop windows 10 64 bit 4 gigs memory. I seem to have some virus so need help

    I am running all the scans here is the first one I ran the other day. I hope this is the right file.

    Malwayrebytes
     

    Attached Files:

    texasharper likes this.
  2. Techwoman

    Techwoman Specialist

    Here is RogueKiller.
     

    Attached Files:

  3. Techwoman

    Techwoman Specialist

    Hitman Pro
     

    Attached Files:

  4. Techwoman

    Techwoman Specialist

    MGtools Zip I sure hope this is the correct file.
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Not finding much in the way of malware,

    Rerun RogueKiller and remove these items:

    ¤¤¤ Registry : 5 ¤¤¤
    [PUP.Gen1] (X64) HKEY_USERS\S-1-5-21-2087720573-4026559258-680263096-1001\Software\IM -> Found
    [PUP.Gen1] (X64) HKEY_USERS\S-1-5-21-2087720573-4026559258-680263096-1001\Software\OCS -> Found
    [PUP.Gen1] (X86) HKEY_USERS\S-1-5-21-2087720573-4026559258-680263096-1001\Software\IM -> Found
    [PUP.Gen1] (X86) HKEY_USERS\S-1-5-21-2087720573-4026559258-680263096-1001\Software\OCS -> Found

    Then rerun Hitman and remove this item:

    Potential Unwanted Programs _________________________________________________

    HKU\S-1-5-21-2087720573-4026559258-680263096-1001\SOFTWARE\IM\ (Sweetpacks)

    Reboot and rescan with both RogueKiller and Hitman and attach the new logs.

    Then:

    [​IMG] Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista,Seven,Eight or 10, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
     
  6. Techwoman

    Techwoman Specialist

    Okay am doing this now. It is interesting on Rogukiller it is finding more viruses instead of just five now. The reason I came on here was because my internet is slow and computer is slow and for some reason the wifi cuts in and out constantly. We had AT&T check it out they say it is fine but it is not. So thought maybe it was also a possible virus. Thanks for your help
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Attach the new logs, please.
     
  8. Techwoman

    Techwoman Specialist

    Here is RK about to delete it but this was final log. Then here is the removed items log.
     

    Attached Files:

    • RK.txt
      File size:
      4.5 KB
      Views:
      1
    • RK2.txt
      File size:
      4.6 KB
      Views:
      2
    Last edited: Apr 22, 2017
  9. Techwoman

    Techwoman Specialist

    HitMan Pro log
     

    Attached Files:

  10. Techwoman

    Techwoman Specialist

    JRT Report
     

    Attached Files:

    • JRT.txt
      File size:
      777 bytes
      Views:
      2
  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean. If you are still having slow issues, I suggest you post in the software forum.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8 or 10, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:
     
  12. Techwoman

    Techwoman Specialist

    I will post in software for the major wifi issues. Thanks for your help.
     
  13. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You're welcome.....good luck.
     

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