logs for malware removal

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by arnie4, Nov 2, 2009.

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  1. arnie4

    arnie4 Private First Class

    here are the logs for the malware removal, not sure if it has found anything still having problems with paltalk, so please any help would be nice, i was told to do this before anybody would help me to find out why paltalk. won't let me click on link and things!
     

    Attached Files:

  2. arnie4

    arnie4 Private First Class

    here is the last log to post!!
     

    Attached Files:

    • mbam.txt
      File size:
      831 bytes
      Views:
      1
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You are not having malware problems. Your logs are clean.

    Since you are not having malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Go to add/remove programs and uninstall HijackThis.
    7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    8. After doing the above, you should work thru the below link:
     
  4. arnie4

    arnie4 Private First Class

    thanks for your help , i still have a problem though, i still cannot create a profile or click on any links in paltalk, and i am getting a message saying
    (This program cannot display the webpage)( i cannot click on any of the links in the room for websites what people post, i used to be able to, i click the link and nothing happens, no page comes up nothing happens, its like i am clicking nothing), also cannot go to any profiles or even my own profile as when i click on the profile it does nothing, it seems like i am not clicking on anything.
    hope i have explained this well, if not i am sorry. just lost at what to do. also when i sign in to yahoo messenger to read my email i get this message ( ndows cannot find find login.yahoo.com/config/reset_cookies_tokā€¦ Make sure you typed the name correctly, and try again)

    that happens all the time, could it be something to do with my vista ?? it does it all the time and when i try to click on links in paltalk it just does nothing. any idea please i would be really grateful thank you and thank you for all the help you have given me so far, ive done everything you have asked me to do , i just not a clue why i keep getting the messages
    i really am at a loss at what to do. that is why i did the malware check, i have tried paltalk help rooms they don't know what to do either! thanks again Arnie
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    As I said in my last message, you are not having malware problems and this forum is for malware removal not software problems. You will have to try the Software Forum.
     
  6. arnie4

    arnie4 Private First Class

    sorry about that, i just thought you mite of had an idea thats all!! i didn't know if i had malware problem, thats is why i posted the rest of the question i was asking here, i don't know what the problem is , so i will post it in the software place, but they told me to go to malware, so you tell me who is right and who is wrong please?? thanks again for any help , i just thought majorgeeks could have fixed the issue, hey not everybody is clever when it comes to computers that is why i come here, seems that majorgeeks can't fix everything either!
    thanks again.
     
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    No one in the Software Forum told you to post in the Malware Forum. You are confusing your messages since you have inappropriately started 4 threads for this issue wth Paltalk.

    logs for malware removal >> in Malware Removal
    yahoo and paltalk! >> in Software
    paltalk >> in Malware Removal
    paltalk >> in Software


    In 3rd thread list above in the Malware Forum, I simply told you that issues with Paltalk belong in the Software Forum but if you wanted to check for malware, you need to run the cleaning procedure.

    You just need to post in the correct forum to get proper help and some problems simply may not be so easily fix since they could be unknown issues with your computer. So you will have to stay in your active thread in the Software Forum to see if anyone can help you with this program. It is not something I would use so I cannot offer any assistance. In fact it is something that we used to automatically have people uninstall as it was consider unsafe (at least at some point in time).
     
    Last edited: Nov 10, 2009
  8. arnie4

    arnie4 Private First Class

    thanks for telling me all this and sorry if i have posted to many threads, am getting confused thats all and i really didn't know i had psted 4 threads so am sorry for doing so,
    its just doing my head in now and as for the uninstalling the program i cannot find it to uninstall, i totally understand if you cannot help me that is fine, am just lost now and its getting me down, thanks again!!
     
  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Probably because you do not have it installed based on your logs. All I saw was a dead ( dead meaning useless since the program is not installed) registry entry in your HijackThis log:

    O9 - Extra button: PalTalk - {4EAFEF58-EEFA-4116-983D-03B49BCBFFFE} - C:\Program Files\Paltalk Messenger\Paltalk.exe
     
  10. arnie4

    arnie4 Private First Class

    it has to be installed, as i go on paltalk every night or every other night, so how can it not be installed?? i was confused before but now i am even more confused. i click on the paltalk short cut on my desktop and it logs me in to paltalk, so how can i be able to go on it??. i installed it just few days ago after i destroyed the paltalk files, i tried to upgrade to the newer version of paltalk to see if that would change it but it hasn't so am totally lost now!!

    what does this mean >>>(O9 - Extra button: PalTalk - {4EAFEF58-EEFA-4116-983D-03B49BCBFFFE} - C:\Program Files\Paltalk Messenger\Paltalk.exe)<<<
     
    Last edited: Nov 14, 2009
  11. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    It does not mean it is installed. Perhaps you are just connecting there via your browser and the reason you are having problems is because their software is not installed. I don't know since I would not use this software and recommend you don't either. Again I repeat, you need to continue in the Software Forum. This is not malware problem and this thread is now closed to end this discussion since we cannot help you with this.

    It is a button added to your browser to make PalTalk show on the browser
     
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