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Long computer stall

Discussion in 'Malware Removal' started by furmation, Jan 13, 2008.

  1. furmation

    furmation Private E-2

    Hey there,

    I've had a bit of a problem for a while where my computer goes through a complete stall for a couple of minutes where nothing will respond except for the movement of the mouse. This occurs shortly after the OS has finished booting and usually when I open Firefox. Also booting seems longer than normal. I have been through the recommended malware cleaning process so I am unsure if this is the problem. This problem has been ongoing for a while now (several months) and I have been so determined to fix it on my own, but to no avail. I would appreciate any help or direction on this. I am attaching my txt files from the MGtools. If the problem is not malware and I need to go elsewere, please tell me.


    Attached Files:

  2. abri

    abri MajorGeek

    Hi furmation!
    Welcome to Major Geeks!

    One thing I can see is that you have both AVG and Symantec programs running. What are you using the Symantec for?

  3. furmation

    furmation Private E-2

    Whoa..you are quick. Thanks for the quick reply! I actually do not have any need for Symantec anymore and had no idea that it was still alive. I have no "uninstall" option for the program in either CCleaner or in th Control Panel. Must be bits and pieces still floating around. I will delete everything with a search, but were do you see it being called up?

    Again, thanks heaps!
  4. furmation

    furmation Private E-2

    I also went in and deleted it's instance in the regedit software section
  5. abri

    abri MajorGeek

    Hi furmation!

    There's a Norton Removal Tool (SymNRT) which Symantec puts out to remove their files. It's better than trying to edit the registry. The entries show up in HijackThis. If they are services, they need to be disabled/stopped before they can be removed.

  6. furmation

    furmation Private E-2

    I ran HijackThis again after the Norton Removal tool and found Symantec popping up in "O16 - Download Program Files item". I attached the log if you need to look at it, but can I go ahead and "fix" the O16 Symantec instances using the HijackThis program? Or should I stay away from them?

    Attached Files:

  7. abri

    abri MajorGeek


    Please do the following:

    1) Go to add/remove programs and uninstall the below:

    J2SE Runtime Environment 5.0 Update 6"
    Java 2 Runtime Environment, SE v1.4.2_12"
    Java(TM) 6 Update 3"
    Java(TM) SE Runtime Environment 6 Update 1

    2) Reboot after uninstalling the above.

    3) Install the current version of Sun Java from: Sun Java Runtime Environment

    4) Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - https://www-secure.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/SymAData.cab

    After you click fix, just close hijackthis.

    5) If you do not use Windows Messenger (not to be confused with MSN Messenger!!) I would like you to run Disable/Remove Windows Messenger

    6) Download and install Erunt. Use it to create a backup of your registry.

    7) Please copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    8) Please run C:\MGtools\GetLogs.bat and attach the fresh MGlogs.zip it generates along with the Avenger log.

    Let me know how things are running now?

  8. furmation

    furmation Private E-2


    I completed all of the steps that you asked of me except for the attaching the Avenger Log as I don't know what script file to use. I see one that you have posted before (http://forums.majorgeeks.com/showthread.php?t=90586) but I don't think I should use that unless you give your OK. Can you direct me on this? Attached is the MGlogs.zip file.


    Attached Files:

  9. abri

    abri MajorGeek

    Hi furmation,

    Did you install something from onOne Software? You have a couple of folders for this from the 12th of January. Other than that I can't see anything unfamiliar. How is your computer working? Is it still hanging just after startup? I would like for you to run a thread in parallel in the Software Forum and see if someone can advise you as to what might be freezing your computer in this way. You can also run some rootkit scans and see if they show up anything. The rootkit scans are here:

    Alternate Scans

    Scroll about halfway down the page and you'll find them. Pick out 3 different ones. Combofix already checked Gmer so choose three other ones and run them and let me know if they find anything. At this point, I'm inclined to think you're running into either a hardware or software problem.


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