Lost All Control Of My Non-admin User Account

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Rippinazz, Apr 7, 2017.

  1. Rippinazz

    Rippinazz Private E-2

    I use a regular user account instead of my admin account, so it seems that my admin account is not totally affected by whatever's got my regular user account. I had a couple random popups from comodo firewall in the last couple months that seemed odd but I didn't pay much attention. Then I started noticing firefox slowing down. Today I get a comodo update popup, I updated it, and everything went down hill from there (Uninstalled Comodo afterwards). Now I can't open revo uninstaller, I right click to choose "Run as Admin" and instead of the dropdown menu I get an odd error popup that just says "Your not an Admin". Tried to turn off UAC with that account and it wouldn't allow me to, I click on the link to change UAC settings, the control panel box flickers, but nothing happens. I couldn't download Rogue, MGtools, or hitman and that account.

    I was able to turn off UAC and Download/Run all programs on my Admin account.

    I noticed that the malware removal instructions changed? So no defogger, no change file settings to show hidden files, and no tdsskiller. Just making sure this is no longer necessary. Also when I ran Roguekiller it said that it was outdated and that if I wanted the update that I needed to pay for premium.

    As a side note I ran malwarebytes earlier before I decided to run all the other malware removal scans and I got a warning that I removed so I included that log also named "FirstMalwarebyteScan". Thanks in advance.
     

    Attached Files:

    Rippinazz, Apr 7, 2017
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    There are no problems showing in the user account you posted logs for. I suggest that you temporarily change the regular user account into an admin account and run all the scans on it and attach new logs.

    And yes we changed the Read & Run Me First to a much simplier process requiring a lot less reading and configuration before you get started.
     
    chaslang, Apr 8, 2017
    #2
  3. Rippinazz

    Rippinazz Private E-2

    Thanks for the quick response. I turned the account into a Admin account and ran all the scans. During the MGtools scan I got a popup and I attached a screen shot of it.
     

    Attached Files:

    Rippinazz, Apr 8, 2017
    #3
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    There are also no malware issues showing in this logs. So it unlikely that any problems you are having are due to malware. If you are having issues with certain programs running then perhaps you should try uninstalling them and then reboot followed by a reinstall. If that does not help then consider creating a new user account and see if the same programs work on it. It is possible there is just an issue in your user account.
     
    chaslang, Apr 9, 2017
    #4
  5. Rippinazz

    Rippinazz Private E-2

    Thats great news. Thank your help and your time!
     
    Rippinazz, Apr 10, 2017
    #5
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.

    Since you are not having malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    3. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. After doing the above, you should work thru the below link:
     
    chaslang, Apr 11, 2017
    #6
  7. Rippinazz

    Rippinazz Private E-2

    Followed final steps thanks.
     
    Rippinazz, Apr 14, 2017
    #7
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!
     
    chaslang, Apr 15, 2017
    #8

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