Major Problems

I am new to the forum and I really need help. I have had something lurking in my registry files for a month and every time I try to eradicate the source files, things get better for a little bit but then symptoms keep coming back. I have run Spyware, CW Shredder, Ad-Aware, whatever I could get my hands on, in an attempt to scrub this stuff out.

On Friday of last week, a seemingly new problem occured - something took over my desktop with a black window in the middle with an ominous warning/sales pitch for some new anti-virus product. I was unable to remove this and went to the source file, removed that, and now my entire desktop is a white blank.

I know enough to seek help when I am beat and I also knoow that if I continue to delete files in an effort to remove this junk, I will erase something important.

I have downloaded hijack-this and when I run the scan it collects a lot of data but I really have no idea what I am looking at -- what can be safely deleted and what needs to be left alone. Needless to say, I need help.

 

Hi Cboink,

It is always a good idea to start with the Cleanup Tutorial HERE:
READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan and Virus Removal

I realize that you have done some of these steps already, but humor us and run through the tutorial. Follow the instructions CAREFULLY.

Please note the steps that you are able to complete and the ones that give you problems. Note that you need to be in Safe Mode with System Restore OFF (if you have it - you didn't give OS) and have the Viewing of Hidden Files ENABLED as per the instructions in the link. Make sure to do the Online Scans.

Post back and let us know how you fared & we'll go from there! I'll check back when I get a chance.

Best luck
PP