Malware causing many pop ups out of nowhere? HELP!

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by miadesigner, Mar 22, 2009.

  1. miadesigner

    miadesigner Private E-2

    I was browsing Google Image Search last night and I went to some website and all of a sudden I started getting pop ups, which I never get. The thing is, I was browsing on firefox, and pop ups started coming up from firefox AND internet exporer (although internet explorer wasnt even running). I ran CCleaner, Lavasoft Ad Aware, AVG Antivirus and Trend Micro, and all it found were a few tracking cookies. No worms, viruses, or anything of that sort. YET, Im still getting popups. Im afraid for my computer and businesses safety. Any recommendations on other scans I can do or what might be the problem here? I have my firefox pop up blocker on but one thing that does keep happening is my setting that says "Open windows in new tabs" keeps switching by itself to "Open windows in a new browser". HELP PLEASE! Thanks so much in advance. :)

    Rachel
    http://samplesite.info
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    If you have multiple antivirus programs installed ( AVG and Trend Micro) you must uninstall one of them immediately and then reboot before doing the below.

    Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.
    • If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.
    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    READ & RUN ME FIRST. Malware Removal Guide
    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:


    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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