Malware cleaning help needed

Hi and Welcome to Majorgeeks

Please run the guide as laid out as your Hijackthis log is not installed and run from the location we request, with the rename of Hijackthis to Analyze.exe
G:\Downloads\SpyBot software\Hijack this\HijackThis.exe you have no signs of having run Windows Defender in your HJT log as you have the old and outdated Microsoft Antispyware installed.

Please re-run the guide in order specified as skipping steps are only prelonging you being infected with malware, our malware experts have a great record of being able to remove malware from a PC if the initial steps are followed.


Hi and Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.


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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • 
    [*]runkeys.txt - the log from GetRunKey.bat
    [*]newfiles.txt - the log from ShowNew.bat
  • CounterSpy - ONLY IF you were not able to run Windows Defender
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

I would run through the whole guide again as your 1st Hijackthis log indicated to me those discrepancies I mentioned, and my post only refected what your HijackThis log reported in that the location I posted was the run location and name of the Hijackthis .exe log you attached and that MS Antispyware is installed ( F:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe ) and not Defender.... take a look yourself as I'm not in the habit of posting things that are not their.

But do run the full guide and post attach all the requested logs and then one of the malware guys will post some removal instructions for whatever malware is on your PC.

 

Did you try the msconfig route and in the Boot tab ticked SafeBoot > Apply and reboot.


But to answer your question............

I would recomend either Avast or AVG free, but with some other basic security applications too, good read is this guide How to Protect yourself from malware!


As a guide I have the following installed and have never been infected with malware,

Avast Free
Spywareblaster
Microsoft Defender
A-Squaired Free
Ad-Adware SE Free
ZoneAlarm Free