Malware Doctor/Vista Home Security - Please Help?

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by erosarriving, Apr 6, 2011.

  1. erosarriving

    erosarriving Private E-2

    Your excellent forum has been invaluable for me for years, but now I must ask for your help directly. I have been attempting to remove this malware from my mother's computer, and it appears I have made some progress following the Read Me steps, unfortunately I am unable to run combofix. It only goes to blue screen, then reboot. (Oh, it's 32 bit)

    I should mention that I am not seeing the fake 'virus detected' scans anymore, but the random popups, redirects and lethargic performance continue.

    Please see attached logs. I sooo appreciate any advice!
     

    Attached Files:

  2. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Welcome to MajorGeeks!

    Please download TDSSKiller.exe and save it to your Desktop. <-Important!!!
    • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
      Vista/Windows 7 users right-click and select Run As Administrator.
    • If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123tdk.com).
    • Click the Start Scan button.
    • Allow the application to run if prompted by Windows or any security programs you have installed
    • Do not use the computer during the scan
    • It will start the scan and run rather quickly and will notify you of whether anything is found or not.
    • Follow the instructions to delete/quarantine if asks you what to do when if finds something.
    • Whether an infection is found or not, a log file should be created on your C: drive ( or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply. (See: HOW TO: Attach Items To Your Post )

    Also attach the requested
    • RRlog.txt (from RootRepeal)
    • MGlogs.zip - normally it is C:\MGlogs.zip - only attach this log from MGtools.exe DO NOT attach any logs seen in the MGtools folder.
     
  3. erosarriving

    erosarriving Private E-2

    Have I told you lately that I love you? I'm already seeing a remarkable difference. Here's hoping this does the trick. I am attaching the logs you requested.
     

    Attached Files:

  4. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Good!

    Now I'll review your logs and post any additional instructions. *It's about my bedtime, so look for a reply tomorrow morning.

    dr.m
     
  5. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Hello, erosarriving

    Why don't I see any security protection applications installed?

    *Other than the tools our guide instructed you to save there, I strongly recommend that you clean up this account's Desktop immediately leaving only shortcut links. [ C:\Users\selma\Desktop ] Do not store downloads, exe files, iso files....etc on your Desktop. First it is not a safe place to keep them (i.e., you may loose them due to malware, and a cluttered Desktop is an easy hiding place for malware), and last but not least - it can have an effect on your PCs performance.

    Question: What do you know about this?
    C:\Windows\Mrymed.exe

    Step 1:
    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    After clicking Fix, exit HJT.

    Step 2:
    Please download OTM by Old Timer and save it to your Desktop.
    • Right-click OTM.exe and select Run as administrator to run it.
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
    
    :Files
    C:\Users\selma\tuumeuh.exe
    C:\Users\selma\AppData\Local\Temp\Mpy.exe
    C:\Users\selma\AppData\Local\Temp\Mqb.exe
    C:\Users\selma\AppData\Roaming\WildTangent
    
    :Commands
    [purity]
    [createrestorepoint]
    [EmptyTemp]
    [EMPTYFLASH]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large [​IMG] button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach this log file to your next message.

    Step 3:
    Open CCleaner - select "Cleaner" > "Run Cleaner" <---use this function ONLY!

    Step 4:
    Now install the latest Sun Java Runtime Environment

    Step 5:
    Please run this and attach the results.

    Using ESET's Online Scanner

    Step 6:
    Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Windows 7, use right click and select Run As Administrator).

    Please attach these files to your next reply:
    • the new C:\MGlogs.zip
    • ESETscan.txt
    • C:\_OTM\MovedFiles\mmddyyyy_hhmmss.log

    * Make sure you tell me if you had any problems running this procedure; and answer this - "What malware problems are you still experiencing?"

    dr.m
     
  6. erosarriving

    erosarriving Private E-2

     
  7. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    No, it is completely unknown. Please add the below to the instructions that I have given you:

    *Please go to VirusTotal.com and upload the following file for analysis.
    C:\Windows\Mrymed.exe

    Then post the URL link to the file scan report along with the other logs I requested.

    dr.m
     
  8. erosarriving

    erosarriving Private E-2

    I have completed the first scans and will post these logs, but I just wanted to mention that there are a number of these 'unknown' .exe files - myrmea, myrmeb, and so on - through 'e'! Peculiar. I'm replying from my computer, as internet on hers is a slow-moving bear right now.
     
  9. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Very peculiar!
     
  10. erosarriving

    erosarriving Private E-2

    Instructions completed.

    Things got sticky with the download of Java and getting virustotal results, mostly due to sluggishness and popups. I had use search from the start menu to find the java download file, as it appears the Users and Downloads files are invisible. :confused They are there, but I can't determine how to get to them. Her named file is there, but only with about four or five files inside.

    Here's the virustotal result:

    http://www.virustotal.com/file-scan...d0b0b93c452ff2e2d874c81ac6c748559d-1302228467

    ESET detected and removed all of those weird myrme files we saw.

    Got one spammy popup this morning.

    Also, I use Comodo myself and like it, would this be a good choice for this computer?
     
  11. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    *IMPORTANT: Please attach the logs that I've requested so I can determine whether any remaining problems are malware related.
    • the new C:\MGlogs.zip
    • ESETscan.txt
    • C:\_OTM\MovedFiles\mmddyyyy_hhmmss.log
    The duo core processor and the available RAM should run Comodo Antivirus without lagging, I, however, use the "layered approach" with Avira + Comodo Firewall only, and SpywareBlaster. Avast! Free Edition 6.0.1000 is also low on system resource usage. It's your choice but protection software needs to be installed, pronto, to prevent re-infection.
     

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