Malware guide completed, but still an AV8 problem

Hi guys,

Hopefully you will bear with me - i'll keep it short.

I've had a problem with an AV8 redirect - usual story, a fake 'scan' of files appears in an IE window, a pop up to download a 'remedy' appears.

I hope this won't annoy anyone - but i did ALL the readme malware removal instructions two weeks ago. None of the programs found anything (but i found that i did not have privileges to open some of my own folders afterwards? - i thought because of the settings the anti-malware programs tweaked?). Anyway, i found nothing after following the malware removal guide from start to finish. I also restored my system to an earlier time then. And i've been sailing along since, thinking that it must have been something very simple that was deleted by CCleaner (which i use daily) or Spybot (which i use regularly) or one of the programs recommended in the readme (which i then removed, because they didn't find anything anyway and i had similar products). Anyway, as i result i don't have any logs from the recmmened programs (as they didn't find anything, and i removed them shortly afterwards, thinking, as i say, everything was fine...)

And then last night it happened again so i went back to the malware removal guide, and yes, i did cherry pick it this time - i downloaded superantispyware again - which again found nothing. I also installed Window Essentials, which also found nothing.

So now i'm in the predicament - do i have to go through the whole malware removal guide process again (as you might want the logs) - or, if possible, can we pick up from this point onwards? I mean, i really, really, did do the guide from start to finish the last time - as i found the guide (it has change since) an immense help a few years ago when i got a virus - but since it didn't find anything when i followed it two week ago, i felt there was no real point (the old adage of doing something again, the exact same way, but expecting a different result!). Anyway, i will be guided by yourselves and whether you think it is necessary - and i very much appreciate any help you could give me.

Incidentally, this AV8 has only appeared when i visit one website - a very reputable one - www.guardian.co.uk - i think its unlikely in the extreme that it has anything to do with the site itself - but it must be some sort of trigger? Furthermore, it won't happen all the time - just occasionally. I've also googled to see if anyone has had problems with this on that site, and have found nothing.

Many thanks in advance for any help you could give me.

PS - I'm running Windows 7 Ultimate 64 bit on a Siemens lap top

 

Hi TimW,

Finally got round to posting my logs. The AV8 problem hasn't happened again (but as i say, its sporadic - and only (so far) when i visit guardian.co.uk) -so i'm not sure if i still have a problem or not - but i would much appreciate if you could have a look at the logs i corrected.

1) Super antispyware log attached

2) Malware bytes log attached

3) Combofix - couldn't get a log - program kept hanging just as it was getting to the log generating part - see screen shot attached in hangerrors.doc.

4) Rootrepeal - did not run as i'm 64 bit

5) MG tools - I did get a 'program stopped working' error during it - but it seemed to produce its logs none the less - they are attached (along with the 'program stopped working' error - in hangerrors.doc)

Many thanks!

Martin

 

Thanks - i appreciate your time. I guess the problem must have been rectified by spybot - but i didn't know the specific problem was being resolved at the time. I'll let you kow how i get on - many thanks for your time and help.

 

Just one last thing Tim - from my initial post, you know that i did the guide once before - i had to do a system restore after that as there seemed to be access problems with my folders when i went into windows explorer (padlocks on folders (where there was no padlocks before) etc - and i am the only account on this lap top. Its happened again now - I've attached a screenshot of them - how do i get back to normal? Last time, as i say, i did a system restore, and everything was fine.. but this time, i don't have the option as combo fix has set a restore point of today and there is no more available! Any ideas? - screen shot attached. Many thanks!

Sorry, need to reduce size of attachments to upload