Malware has hijacked safe mode

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by flasunshine, Mar 27, 2010.

  1. flasunshine

    flasunshine Private E-2

    My son's netbook which is running Windows 7 has the malware Virus Protection. I cannot boot the computer without it loading, and I cannot boot the computer into any safe mode (safe mode, safe mode with networking) without the malware running. How can I get the computer to boot up into some mode to start running any of the malware removals?
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You did not directly say that you could not run any programs. Can you run any of the below:
    • Task Manager
    • MSconfig
    • Regedit
    • Is Windows Defender running on this PC?
    Have you tried running each of the tools in the below. Don't assume none will run if one does not run. Try them all including MGtools

    READ & RUN ME FIRST. Malware Removal Guide
     

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