Malware infection--first 3 logs attached

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by psychicflyingmonkey, May 7, 2010.

  1. psychicflyingmonkey

    psychicflyingmonkey Private E-2

    Hello,

    I have a malware infection. It started about two and a half months ago when I noticed that when I would click my mouse, it would double click instead of single clicking. I also noticed I would have trouble selecting files. It caused weird selection problems for me in Sony Vegas as well. Around that time or just a couple weeks later, I noticed that when I would search in Google, I would get redirected when I clicked on a link. I'd get redirected to a site that had nothing to do with what I had clicked on.

    I have run all the malware removal programs the sticky said to run, and the first three logs are attached. When I go to Google, the redirect problem isn't as consistent as before, but it still happens. I haven't noticed the file selection problem or the double-click problem happening anymore.

    Thanks in advance for your help.
     

    Attached Files:

  2. psychicflyingmonkey

    psychicflyingmonkey Private E-2

    Malware infection--last 2 logs attached

    Hello,

    I have a malware infection. It started about two and a half months ago when I noticed that when I would click my mouse, it would double click instead of single clicking. I also noticed I would have trouble selecting files. It caused weird selection problems for me in Sony Vegas as well. Around that time or just a couple weeks later, I noticed that when I would search in Google, I would get redirected when I clicked on a link. I'd get redirected to a site that had nothing to do with what I had clicked on.

    This is my second post. I have run all the malware removal programs the sticky said to run, and the last two logs are attached. When I go to Google, the redirect problem isn't as consistent as before, but it still happens. I haven't noticed the file selection problem or the double-click problem happening anymore.

    Thanks in advance for your help.
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

  4. psychicflyingmonkey

    psychicflyingmonkey Private E-2

    Hi Chaslang,

    I tried running GMER- running with a random name, and I got an error. I shut the computer down and tried again, and after running GMER for about 20 minutes, it shut down and rebooted. I never got a log to my knowledge.

    What should I do next?
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Go to TDSSKiller and Download TDSSKiller.zip to your Desktop
    • Extract its contents to your Desktop so that you have TDSSKiller.exe directly on your Desktop and not in any subfolder of the Desktop.
    • Click Start > Run and copy/paste the following bold command into Run box and hit Enter.
    "%userprofile%\Desktop\TDSSKiller.exe" -v
    • Follow the instructions to type in "delete" when it asks you what to do when if finds something.
    • When done, a log file should be created on your C: drive named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply. (See: HOW TO: Attach Items To Your Post )
     
  6. psychicflyingmonkey

    psychicflyingmonkey Private E-2

    Thanks chaslang.

    The TDSSKiller log is attached. I'm not having the Google redirect problem anymore, as far as I can tell.
     

    Attached Files:

  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay that's good. Perhaps TDSSkiller was able to fix it. If you start to have problems again, don't do the below. Just come back and tell us so we can fix the problem. However if all remains good then complete the below final instructions.



    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     

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