Malware problem - HELP! Logs attached

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by scottm6129, Mar 25, 2009.

  1. scottm6129

    scottm6129 Private E-2

    Hi there,

    I’ve been having problems with my computer recently, I suspect it has some malware or trojans somewhere?

    I use Avira Antivir Personal as a scanner and Mozilla as a browser. In the last couple of weeks, I’ve been getting a lot of unwanted pop ups taking me to mobile phone add ons websites and today to a McAfee site. It also crashes unexpectedly, opening Mozilla Crash Reporter. The Windows firewall is turned off every time the machine is rebooted, I don’t know what’s doing this. I can’t defrag any drives either.

    The Antivir event log says ‘Malware found’ a few times, the earliest I can find is on the 7th March. Here is what it says:

    Virus or unwanted program 'EXP/ASF.GetCodec.Gen [exploit]'
    detected in file 'G:\Documents and Settings\Scott\My Documents\LimeWire\Incomplete\T-3555427-metallica four leaf clover (320k stereo).mp3.
    Action performed: Move file to quarantine

    So it looks like it’s come from Limewire. But there are numerous others that have been detected since then, like these on the 19th:

    The file 'G:\System Volume Information\_restore{6AB4395F-EF9B-437C-84F5-9A17EDE11DC2}\RP411\A0053826.exe'
    contained a virus or unwanted program 'TR/Dropper.Gen' [trojan]
    Action(s) taken:
    The file was moved to '49f21a77.qua'!

    and

    Virus or unwanted program 'TR/Patched.CK.6 [trojan]'
    detected in file 'G:\Documents and Settings\Scott\Local Settings\Temp\tmp49D.tmp.
    Action performed: Move file to quarantine

    This one came from the Combofix test:

    Virus or unwanted program 'Eicar-Test-Signature [virus]'
    detected in file 'G:\ComboFix\N_\3746.
    Action performed: Allow access

    Should that happen? I tried Malwarebytes, installed it and launched it but nothing happened. Also double-clicked on desktop but nothing happened.

    So how do I get rid of them?! I have attached the logs from the scans (I think they're the right ones).

    Thanks,
    Scott
     

    Attached Files:

    scottm6129, Mar 25, 2009
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    You need to attach the correct logs. Please use the below as a guide to help you. You can skip ComboFix this time since you already ran it.




    Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.
    • If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.
    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    READ & RUN ME FIRST. Malware Removal Guide
    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:


    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
    ​
     
    chaslang, Mar 29, 2009
    #2

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