Malware removal for a friend. IE will not open, system slow

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by MamaLoca, Sep 6, 2014.

  1. MamaLoca

    MamaLoca Private E-2

    I am fixing a problem for a friend. He came to me when IE would not open for him. I uninstalled the most recent installs that looked suspicious without results, so I am turning to you for help

    Thanks in advance
    MamaLoca
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    That is not the correct log from Malware Bytes. Instructions explain how to find it.

    MyPC Backup <<< Uninstall this junk.

    Re run Hitman Pro and allow it to remove all that it finds please.

    Norton 360 might be to blame for Internet Explorer not opening.


    Download and run OTM.


    Download OTM by Old Timer and save it to your Desktop.

    • Right-click OTM.exe And select " Run as administrator " to run it.
    • Paste the following code under the [​IMG] area. Do not include the word Code.
    Code:
    :Files
    C:\Users\Danny\AppData\Local\BITB26D.tmp
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ShopAtHome.com Toolbar
    
    :reg
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{110a9ea2-8810-4c04-b916-cfd4e9427fec}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{b0441a0e-a49a-4e16-afc1-74ecced1921f}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{110a9ea2-8810-4c04-b916-cfd4e9427fec}]
    
    :Commands
    [emptytemp]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large [​IMG] button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it into a text file to ATTACH into your next reply.

    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.



    [​IMG] Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
     
  3. MamaLoca

    MamaLoca Private E-2

    Here are the files you asked for.
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Explain how things are running please.
     
  5. MamaLoca

    MamaLoca Private E-2

    Everything seems to be working well. I have been trying to uninstall weatherbug to no avail but have disabled it at the very least.

    Thanks you so much for your help Kestrel13! I'm sure my friend will be very happy to have his computer back.

    MamaLoca
     
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member


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