Malware Removal Help Needed After READ&RUN ME's

Download and run Win32kDiag per the below instructions:

• Download this Win32kDiag and save to C:\Win32kDiag.exe. You must save it here!!!!
• Click on Start->Run, and copy-paste the following command (the bolded text) into the "Open" box, and click OK. When it's finished, there will be a log called Win32kDiag.txt on your desktop. Please attach this log

C:\win32kdiag.exe -f -r



Now download Junction,zip to your Windows folder

• Please download Junction.zip and save it to your Windows folder (i.e, C:\Windows\Junction.zip This assumes C:\ is your Windows boot drive.)
• Now unzip it and put junction.exeinto the Windows folder (i.e., C:\Windows\junction.exe)
• Do not try to run it right now. We will run something that uses it later.

Now we need to reset the permissions altered by the malware on some files.

• Download and save inhertit.exe to your Desktop: Inherit.exe
• It must be in your Desktop or the below fix will not work!

Now run the C:\MGtools\FixPerm.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

• A command prompt window opens and also a license agreement from SysInternals will appear for Junction.
• Accept the license agreement and the scan will begin.
• Wait until it finishes we can take a while to run since it scans your whole harddisk. e patient and don't do anything else while it is scanning.
• The command prompt window should close when it finishes.
• While this is running, you will get several/many popups that have a title Finish and say OK. Just click the OK button each time. This is an indication that it has found a file and has attempted to fix permissions. Depending on how many files that need to be fixed, you could get only a few or many of these popups.

And one more scanning tool I want to use to collect more information is OTL per the below.

Please download OTL by Old Timer to your desktop.
See the download links under this icon:

1. Double-click OTL.exe to run (Vista and Win7 right click and select Run as Administrator)
2. When OTL opens, change the Output (at the top-right portion of the program) to Minimal Output.
3. Put check-marks in LOP Check and Purity Check.
4. Now click the button.

• When the scan is complete, two logs entitled OTL.txt and Extras.txt will be created on your desktop.
• Attach both of these logs to your next message.

 

Uninstall both SAS and MBAM, reboot and download new copies of each. Can you now run them?

 

Good, they didn't find anything. And Combo seems to have removed most of it, so just re-run Combo and let me know how it goes. Attach the new log. And be sure to tell me how things are running.

 

You can try using Revo to uninstall it.

 

Tell me how things are running. If Revo doesn't work, try CCleaner. If neither work, we can remove it manually.

 

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
     
     
   
   
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
   
   
10. After doing the above, you should work thru the below link:
    
    • How to Protect yourself from malware!

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SUPERantispyware and Malware Bytes.

I use Avast! Free version and am very happy with it. I believe TimW uses Microsoft Security Essentials, and is happy with that. Your preference.

 

If you are worried about using Revo, we can do it manually. However, I am about to go out for a while and it will be later this afternoon when I can get back to you with the fix.

 

If you have already removed MGTools, please download it again.

Now download The Avenger by Swandog46 to your Desktop.

See the download links under this icon
Extract avenger.exe from the Zip file and save it to your desktop.

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

1. Run avenger.exe by double-clicking on it.
2. Click OK at the warning to continue to use The Avenger
3. Do not change any of the check box options!
4. Shut down your protection software now to avoid possible conflicts.
5. Copy everything in the Quote box below, and paste it into the Input script here: part of The Avenger
   
6. Now click the button
7. Click Yes to the prompt to confirm you want to execute.
8. Click Yes to the Reboot now? question that will appear when The Avenger finishes running.
9. Your PC should reboot, if not, reboot it yourself.
10. A log file from The Avenger will be produced at C:\avenger.txt and it will pop-up for you to view when you login after reboot.
11. Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )

Now run Ccleaner to clean out only temp files. Then do the registry cleaning and make sure you do the backup when prompted.

Let me know how that all went.

 

Looks good. Are you having any other issues?

 

See if CCleaner will remove it.

 

Questions about Comodo should be addressed in the software forum.