Malware removal help

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by keyser318, Oct 27, 2009.

  1. keyser318

    keyser318 Private First Class

    I was infected with some malware while downloading some email forwards. The system was severely disabled and was getting a fail message -1073741482 NT Authority/System services.exe and it was going to shut down.

    I have been able to restore quite a bit of functionality, but am unsure whether I have rid it of all the problems.

    Please see my attached logs. Thank you so much for your help. I do not have much experience with this type of infection and want to make sure that I get it totally gone.

    I will also post a few independent notes I found while going through the install

    Thanks,

    Keyser
     

    Attached Files:

  2. keyser318

    keyser318 Private First Class

    I had two rrlogs because I couldn't get it to run without the errors the first time and had to start over. Wanted to include both in case it mattered.

    Thanks,

    Keyser
     

    Attached Files:

  3. keyser318

    keyser318 Private First Class

    I could not get the superanti to run so there is no log.

    I get the errors described below:

    1. When trying to install Superantispyware.exe, I get the following message: "Error 1321.
    Windows Installer has insufficient privileges to modify this file: C:\Program Files\SUPERAntiSpyware.exe"

    with choices of abort, retry or ignore. Only ignore works.

    Continuing with installation. Will not let me run program. Moving on to next ste.
     
  4. keyser318

    keyser318 Private First Class

    I just ran bit defender and still have a pretty massive infection. Can anybody suggest what I should do next? it looks like the virus or infection resides in systemvolumeinformation\restore***.

    Thanks,

    Keyser
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Not sure what you mean by your problem with SUPERAntiSpyware since the below log appears in your MGlogs.zip file. Please attach this log from Oct 27th
    Code:
    "C:\Documents and Settings\Administrator\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Logs\"
    Oct 27 2009        7960  "SUPERAntiSpyware Scan Log - 10-27-2009 - 13-11-07.log"
    Not a problem to concern youself with since when we get to final instructions, all restore points will be removed.




    Please download and run Win32kDiag per the below instructions:
    • Download this Win32kDiag and save to C:\Win32kDiag.exe. You must save it here!!!!
    • Click on Start->Run, and copy-paste the following command (the bolded text) into the "Open" box, and click OK. When it's finished, there will be a log called Win32kDiag.txt on your desktop. Please attach this log
    C:\win32kdiag.exe -f -r




    Now download Junction,zip to your Windows folder
    • Please download Junction.zip and save it to your Windows folder (i.e, C:\Windows\Junction.zip This assumes C:\ is your Windows boot drive.)
    • Now unzip it and put junction.exeinto the Windows folder (i.e., C:\Windows\junction.exe)
    • Do not try to run it right now. We will run something that uses it later.

    Now we need to reset the permissions altered by the malware on some files.
    • Download and save inhertit.exe to your Desktop: Inherit.exe
    • It must be in your Desktop or the below fix will not work!
    Now run the C:\MGtools\FixPerm.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).
    • A command prompt window opens and also a license agreement from SysInternals will appear for Junction.
    • Accept the license agreement and the scan will begin.
    • Wait until it finishes we can take a while to run since it scans your whole harddisk. e patient and don't do anything else while it is scanning.
    • The command prompt window should close when it finishes.
    • While this is running, you will get several/many popups that have a title Finish and say OK. Just click the OK button each time. This is an indication that it has found a file and has attempted to fix permissions. Depending on how many files that need to be fixed, you could get only a few or many of these popups.
    Now run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

    Delete the below files:
    C:\WINDOWS\ishvbf3v42.tmp
    C:\WINDOWS\system32\92CBCF


    Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).


    Then attach the below logs:
    • the Win32kDiag log
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
    Last edited: Oct 30, 2009

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