Malware Removal help

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by lmrusk, Aug 27, 2012.

  1. lmrusk

    lmrusk Private E-2

    Hi! So, a few weeks ago I had an issue with two trojans. One was the GAC (redirecting me to advertisement sites) and another was a System 32\services. I searched online and came across your forum. There was also a similar thread with someone having the same issues. You recommended to do your cleaning and I haven't had a problem with getting redirected. However, I am still getting a pop up from Malware bytes about the System32. I ran your scans a few weeks ago (August 9) and I have attached all of the logs! Let me know if I should rerun any of the scans/programs! Any help would be appreciated. Thanks


    --Just went to add the attachments and realize you have a maximum of 5. So, I still have the mglogs.zip and the TDSSKiller log that I can attach. I know you don't like double posts so just let me know when you want me to attach it!
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please do the below so that we can boot to System Recovery Options to run a scan. There will be two options to choose from. One if you do not have your Windows 7 boot DVD and another when you have your DVD.

    For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
    For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    Option1: Enter System Recovery Options from the Advanced Boot Options:

    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.

    Option2: Enter System Recovery Options by using Windows installation disc:

    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.

    On the System Recovery Options menu you will get the following options:
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
      Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please attach this file to your next reply. (See: How to attach)
     

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