Malware Removal Next Steps?

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by neilers17, Dec 29, 2012.

  1. neilers17

    neilers17 Private E-2

    Hello,
    I've completed the Read and Run Me First steps, and the various scans have turned up a lot of scary-looking files. My laptop, which runs Windows 7, has been experiencing a few ongoing problems:
    • I have to reconnect to my wireless Internet whenever I log out of Windows even though I have set the computer to log in automatically. This has been going on for a month or so.
    • Whenever I use a search box on a web page, advertisements automatically appear. I haven't been able to remove this problem, which has been happening for at least a month.
    • My bank's web site alerted me that I may be getting redirected to an unsecure site. This was alarming.
    • My Internet has been getting steadily slower. I realize this could be due to a number of causes.
    I'd very much appreciate advice on how to proceed. Thank you in advance.
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    While I look thru all of your logs, run Hitman Pro again and allow it to remove all of the Malware remnants and Potential Unwanted Programs items it found. Then reboot your PC. After reboot, run a new scan with Hitman Pro and attach the new log.

    Have you used a different PC to change all passwords? Or called your bank to ask them to change passwords?
     
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay after completing what I requested with Hitman Pro in my first message, continue with the below.


    Uninstall the below software:
    Java(TM) 6 Update 3
    Java(TM) 6 Update 33
    StartNow Toolbar

    Please download OTM by Old Timer and save it to your Desktop.
    • Right-click OTM.exe and select Run as administrator to run it.
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
    
     
    :Files
    C:\Program Files (x86)\StartNow Toolbar
    
    :Reg
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
    "StartNowToolbarHelper"=-
    [HKEY_LOCAL_MACHINE\software\Wow6432Node\microsoft\windows\currentVersion\Run]
    "StartNowToolbarHelper"=-
    [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes]
    "DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2410}]
    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes]
    "DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{8796AA67-A39A-4EF5-BC50-FA7C3DA3C082}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2410}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6E13D095-45C3-4271-9475-F3B48227DD9F}]
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
    "{5911488E-9D1E-40ec-8CBB-06B231CC153F}"=-
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large [​IMG] button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.

    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.txtlog
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     

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