Malware Removal - Please Help

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by comet1998, Oct 16, 2015.

  1. comet1998

    comet1998 Private E-2

    It's been a while since I have been here!! Read me first is done and I am up to step 4 of your cleaning thread.

    Story - daughters brand new laptop, not sure how she's done it but seems to be full of some sort of malware. Running very slow, popup ads, lots of warnings etc.

    A few programs won't uninstall at all which I have since found to be malware of sorts. DNS Unlocker, Crimewatch, SuperOptimizer plus a few others that just won't uninstall.

    The Malware bytes log is empty - I downloaded and ran it last night before coming here. There was close to 200 items on it. Should have come here first but didn't think of that till today :(
    MGtools - I successfully downloaded it but I couldn't get it to run all the way through even after reading the thread about running it. It kept saying access denied. UAC has been disabled, it did not give me any options about running as administrator.
    TDSSKiller came back clean.

    I also was not given options at all to save to desktop for any of the downloaded programs :(

    Please let me know if there is anything else you need to know.

    Thank you
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Try running it again, ensuring that antivirus software is disabled, and you can indeed right click and run as admin. Failing this, reboot into safe mode and try and get it to run that way. It's one of the most important logs containing alot of info. :)
     
  3. comet1998

    comet1998 Private E-2

    I got it. Thank you!! It was a long week and Friday night my brain had switched off.

    Please see attached
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Uninstall the below programs. If you do not find them or they will not uninstall, just keep going.
    Clickfree
    CrimeWatch
    DiigitaLChaLoleng
    IndepthInit
    MercuoryGrips
    One System Care
    Super Optimizer v3.2

    Now run Hitman Pro again and activate the 30 day trial license. Run a scan and have it remove all the
    Potential Unwanted Programs it finds.
    Please download OTM by Old Timer and save it to your Desktop.
    • Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
    
    :Files
    C:\ProgramData\Clickfree
    C:\ProgramData\IndepthInit
    C:\ProgramData\TerminusStasis
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Clickfree Software
    C:\Program Files (x86)\DIGitALChalllengg
    C:\Program Files (x86)\MerCuryGrips
    C:\WINDOWS\system32\tasks\Tiavnlonivoe
    C:\WINDOWS\TEMP\*.*
    C:\Users\Ella\AppData\Local\Temp\*.*
    
    :Reg
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
    "SacReminderBOX"=-
    [HKEY_LOCAL_MACHINE\software\Wow6432Node\microsoft\windows\currentVersion\Run]
    "SacReminderBOX"=-
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large [​IMG] button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.

    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.TXT log
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  5. comet1998

    comet1998 Private E-2

    I have run all of those processes - I was unable to delete any of the programs you asked apart from one (Clickfree). When I click on uninstall for most of them nothing happens, one however (INdepthinit) says a DLL file can't be found?

    The laptop seems to be running a little faster and no where near as many popups, but obviously will still have problems if I cannot remove these programs right?

    Please see attached for logs.
     

    Attached Files:

  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    See if you can uninstall the below:

    DNS Unlocker version 1.4

    If you cannot uninstall it then let's add it to the list of the previous items that would not uninstall and have you install the below:

    Revo Uninstaller

    Then run it and see if you can use it to uninstall each of the below:
    • CrimeWatch
    • DiigitaLChaLoleng
    • DNS Unlocker version 1.4
    • IndepthInit
    • MercuoryGrips
    • One System Care
    • Super Optimizer v3.2
    Let me know the results and then also please run the below.

    Please download AdwCleaner by Xplode and save to your Desktop.
    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
    • Attach the logfile to your next next reply.
    • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
     
  7. comet1998

    comet1998 Private E-2

    I have been able to remove all of the listed programs using Revo!! Yay!! It gave me an error message at first for each of them but then went through to sucessfully uninstall.

    Attached is the log file for AdwCleaner.
     

    Attached Files:

  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Have Adwcleaner remove what it finds and explain how things are running :)
     

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