Malware removal problems

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Artacool, Jul 10, 2009.

  1. Artacool

    Artacool Private E-2

    Hello,

    Let me start by saying I am new to this, and I've been following the "Read & Run me first" page to the best of my ability. I am using a seperate computer to post on here, since I heard it wasn't a good to connect to the internet with an infected computer.

    The problem started yesterday when I noticed my computer was running slower than usual, so I left it alone. I came back to it later and saw that there were 20 or so blank internet explorer windows open (default browser is Google Chrome) and my desktop background was changes to a black screen that said my computer was infected with Spyware. So I turned of my wireless, and ran my usual virus scan (symantec). It found tons of stuff and said it was removed. I rebooted and 10 min later the IE windows start popping up again. Also in taskmanager I could see a file called xhixzllk.exe on the list of processes taking a lot of Memory, and opening itself many times over. System Restore was also disabled.

    At this point I got on my other computer and came to this site. I started following all the steps that I could on the Read & Run me first page and downloaded all the programs. I couldn't do some of the steps like show hidden files because those options have some how been disable:confused.

    Heres where the big problems started:

    I installed and ran the SUPERAntispyware exactly following the instructions. After Hours of scanning it found hundreds of files it wanted to get rid of. I checked them all as directed and rebooted. Once I rebooted I couldn't get online. This didn't alarm me, since there was a note about it, so I repaired as directed. After I rebooted my computer ran extremely slow, I still could not get online, and explorer.exe was constantly closing and reopening itself. I put the log on a flashdrive and attempted to run mb.exe, but it froze. So I started the computer back up again and it just locked up on me, I couldn't open anything. So I tried Safemode and got blue screen after blue screen. So I tried "Directory Services Restore Mode." It allowed me to install and run mb.exe. It fould a couple hundred things, and I rebooted. Now explorer.exe won't stay on long enough to do anything, and I can't get the log from Malwarebytes before it messes up.

    I have no idea if the malware is gone or not, and even if it is my computer is not in working order please help:cry
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You did not mention what happened when trying to run ComboFix, RootRepeal and the MGTools.

    Without at least the MGTools log---> C:\MGLogs.zip I can not tell what is happening in your system.
     
  3. Artacool

    Artacool Private E-2

    Well I couldn't get to that step. I cant even get back in to get the Malwarebytes log.

    The only way I can start windows is through Normal boot up or Directory Services Restore Mode. I can't start it normal Safe mode, because it bluescreens. If I start in Normal mode it becomes unresponsive within seconds.

    What happens right now is that once I start in Directory Services Restore Mode is Windows Explorer always has an error and must close. It'll start itself back up, or if it doesn't I start it with task manager, but it just has an error and needs to close before I can do anything. All I can use is Task Manager.

    But like I said I'm pretty new to this. I know where the MGLogs.zip is on my computer, but when I type it's path into Run it tells me its unavailable. I can't get to it without Windows Explorer or before it becomes unresponsive.

    Some other information about my computer.

    Toshiba Portege M400
    1 GB RAM
    2.0 GHz
    Dual Core
    Windows XP home
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are going to have to get your system stable before we can assist you. Have you tried doing a repair installation?

    I suggest that you post in the software forum for further assistance and once you can get your system stable you can come back to this thread and we can continue with the malware issues.
     

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