Malware Removal

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by long man, Aug 1, 2009.

  1. long man

    long man Private E-2

    Good Day

    An acquaintance of mine reccommended your site to me and I would like to thank you for the step by step guide - very helpful fo a novice like myself.

    I have attached the logs as requested however this will be my only post as I only have 4 attachements to send.

    My Malwarebytes log was 335kb which I was told is too big to upload so I have zipped this if that's ok?

    Unfortunately I could not get RootRepeal to run - my computer would frieze and after some time would tell me I needed more virtual memory - I then waited 2 hours before it crashed.

    I tried again however, but unfortunately met with the same fate so I decided to move on.

    I do hope this isn't a problem

    Many thanks
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Fortunately the scans took care of the malware. The only thing you need to do is to:

    Use windows explorer to find and delete:
    c:\windows\E80F62FF5D3C4A1984099721F2928206.TMP

    Then use add/remove programs to uninstall:
    LiveUpdate (Symantec Corporation)"
    LiveUpdate (Symantec Corporation)"
    LiveUpdate Notice (Symantec Corporation)"

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real-time protection. They are useful as backup scanners.They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     

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