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Malware suspected problems

Discussion in 'Malware Removal' started by ahare, Dec 31, 2012.

  1. ahare

    ahare Private E-2

    Can't uninstall programs. Getting CoCreate Instance Failed when I try to install MalwareBytes. Outlook can't get online mail. Script error when trying to open Outlook Today window. Was able to download RogueKiller here is the RK text attached as instructed. Thanks for any help in advance.

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    In order for us to properly determine if you are having malware problems, we need the other 4 logs requested in the READ & RUN ME FIRST procedure. Please attach logs from the below:

    Hitman Pro
  3. ahare

    ahare Private E-2

    Thanks for the reply. Here are the Hitman Pro, TDSSkiller, MGtools logs. Am not able to install, nor run MalwareBytes. I changed the exe name and tried loading it from the root drive, but get a run time error "372" failed to load control "Web Browser" from ieframe.dll when I click on the exe file. thanks

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O3 - Toolbar: (no name) - {4322A444-92F8-4C3E-BD4C-013BA51E2871} - (no file)
    O4 - Global Startup: Driver performer.lnk = C:\Documents and Settings\Administrator\Local Settings\Temp\7ZipSfx.000\dp.exe
    O9 - Extra button: (no name) - {6ED0A312-78F5-493C-A90C-5DAF321D0BF8} - C:\Documents and Settings\All Users\Application Data\WeCareReminder\IEMenuItem.dll (HKCU)
    O9 - Extra 'Tools' menuitem: We-Care Add-on - {6ED0A312-78F5-493C-A90C-5DAF321D0BF8} - C:\Documents and Settings\All Users\Application Data\WeCareReminder\IEMenuItem.dll (HKCU)
    O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) -
    O23 - Service: BasicSeek Service - Unknown owner - C:\Program Files\BasicSeek\basicseek.exe

    After clicking Fix, exit HJT.

    Uninstall the below software:
    BasicSeek 1.0 build 111
    CWA Reminder by We-Care.com v4.1.21.3
    Java(TM) 6 Update 37

    Now install the current version of Sun Java from: Sun Java Runtime Environment

    Please download OTM by Old Timer and save it to your Desktop.
    • Right-click OTM.exe and select Run as administrator to run it.
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    BasicSeek Service
    C:\Program Files\BasicSeek\basicseek.dll
    C:\Program Files\BasicSeek
    C:\Documents and Settings\Administrator\Local Settings\Application Data\Wajam
    C:\Documents and Settings\Administrator\Local Settings\Application Data\Wajam
    C:\Documents and Settings\All Users\Application Data\BasicSeek
    C:\Documents and Settings\All Users\Application Data\WeCareReminder
    C:\Documents and Settings\Administrator\Local Settings\Temp\*.*
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}]
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{793FD0DF-FA0F-4094-AE25-4D1196A98CFD}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{F42D4712-298F-4502-8668-7B9940C3FB00}]
    [start explorer]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large [​IMG] button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.

    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.txt log
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
  5. ahare

    ahare Private E-2

    Thank you chaslang, I successfully did everything you suggested up until the uninstall of CWA Reminder by We-Care.com v4.1.21.3 and Java(TM) 6 Update 37. Error message says "Windows Installer Service cannot be accessed." Should I continue the procedures anyway?
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes. Continue anyway. Are you in normal boot mode ( i.e, not safe boot mode) ?
  7. ahare

    ahare Private E-2

    Yes I'm in normal boot mode. I will continue and report back, thanks
  8. ahare

    ahare Private E-2

    Also wasn't able to install SJRE. Same message "Windows Installer Service cannot be accessed" OTM asked if I wanted to reboot as you said so I selected yes but nothing happened and I had to restart manually.

    Attached is the OTM log.

    Attached Files:

  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay continue on with the rest of my instructions.
  10. ahare

    ahare Private E-2

    Here you go. thanks for your time.

    Attached Files:

  11. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    How are things running now?
  12. ahare

    ahare Private E-2

    No change or improvement

    Can't load software from the internet including MS updates (Internal Error code Service Pack did not load) and Internet Explorer 8 (Hangs at the download stage)

    Can't open helpctr.exe, notepad, search or MS word

    Can't uninstall programs especially the programs you asked me to remove previously.

    Unable to receive or send emails through Outlook (when I tested the connection with my internet provider the test was successful yet nothing comes into Outlook or leaves)

    Any other ideas? Again, I appreciate your attention.
  13. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    It does not look like there issues you are mentioning are related to malware. We only found some miscellaneous adware/junkware to remove. These may be issues that you will have to work in the Software Forum, but let's try a couple of fix tools first.

    Be patient while doing the below. The fixes can sometimes take quite awhile to run. Especially the permissions repairs. It may be best to kick it off and goto bed or do something else. It is better not to run anything while the repairs are going on.

    Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.
    • Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
    • Now select the Start Repairs tab.
    • The click the Start button.
    • Create a System Restore point if prompted.
    • On the next screen, click the Unselect All button to first deselect all repairs.
    • Now select the following repair options:
      • Reset Registry Permissions
      • Reset File Permissions
      • Register System Files
      • Repair WMI
      • Remove Policies Set By Infections
      • Repair Winsock & DNS Cache
      • Repair Proxy Settings
      • Repair Windows Updates
      • Set Windows Services To Default Startup
    • Now on the lower right side check the box to Restart/Shutdown System When Finished
    • Then make sure the Restart System radio button is enabled.
    • Shutdown any other programs that you are running now before continuing.
    • Now click the Start button.
    • Be patient while the tool repairs the selected items.
    • It should reboot automatically when finished.

    Did the above help? If not, I suggest that you check out the below to see if it can help with any of your problems.

  14. ahare

    ahare Private E-2

    Chaslang, I can't thank you enough for all this help. The culprit was that CWA We-Care.com program. It was so attached to my system. It was finally removed by Revo Uninstaller. Removed Java update also. I was able to restore my mail delivery in Outlook. Thanks to your Windows Repair I have downloaded Windows Updates and IE. Some programs still don't load from the Start Menu and Outlook Today start screen is not loading due to a script error, but I'm grateful you got me this far. Why didn't Verizon Internet Security Suite catch these damaging files and how can I keep this from happening again? Thanks again
  15. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.
    Because many things like this are not really considered malware. They are potentially unwanted programs ( PUPs ) or as we like to call them... "JunkWare". And some may be classified as adware, but many are not considered issues by major name protection software companies especially since in most case the end user ( you ) are the ones who chose to download and install the junk.

    You and any other people using the PC need to be more vigilent in how you use the PC. Where you surf! What you download? What you install? Read license agreements in detail and don't just click OK on eveything without reading what you are getting. This and more is touched on the link in the below final instructions.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Go back to step 4 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    7. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 6 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
  16. ahare

    ahare Private E-2

    chaslang, thanks for the tough love advice and your help at restoration. Lessons learned.
  17. ahare

    ahare Private E-2

    Chaslang, as one final action I was finally able to run Malwarebytes Anti-malware. For some reason the paperclip icon isn't working and I am not able to attach this file so I'll just post it here, Thanks again!

    Malwarebytes Anti-Malware (Trial)

    Database version: v2013.01.04.06

    Windows XP Service Pack 3 x86 NTFS (Safe Mode/Networking)
    Internet Explorer 8.0.6001.18702
    Administrator :: USER-6E2D366951 [administrator]

    Protection: Disabled

    1/4/2013 10:57:19 AM
    MBAM-log-2013-01-04 (11-36-06).txt

    Scan type: Full scan (C:\|)
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 256086
    Time elapsed: 32 minute(s), 51 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 1
    HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\qword.com (Adware.QWO) -> No action taken.

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 3
    HKCU\SOFTWARE\Microsoft\Internet Explorer\Main|Search Page (Hijack.Homepage) -> Bad: (http://www.qword.com/?s=1) Good: (http://www.Google.com/) -> No action taken.
    HKLM\SOFTWARE\Microsoft\Security Center|AntiVirusDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
    HKLM\SOFTWARE\Microsoft\Security Center|FirewallDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)

  18. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    No real problems there. I saw the qword items earlier in your logs and left them because I figured you chose to use it. It is not really an problem unless you did not set them. In that case, just have Malwarebytes fix them.

    The items showing (PUM.Disabled.SecurityCenter) are not problems at all. They are just changes from Windows defaults which for most people is always different then Windows defaults.
  19. ahare

    ahare Private E-2

    Never heard of qword.com until I saw this. Will remove. Thanks again!!
  20. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!

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