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malware troubles

Discussion in 'Malware Removal' started by gerstley, Aug 22, 2012.

  1. gerstley

    gerstley Private E-2

    Hi. I have been having troubles with an intermittently very slow computer and noticed my comodo internet security was not working right. It was saying the comodo application agent was not running though task manager showed it was. I can get it working again by restarting the service but when i restart the computer, I have to go through the process all over. I did a scan with comodo and mbam. They found some infections but the computer slowness and comodo application problems continue. The files are attached.

    Thanks.
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your problems may not be due to malware as your logs are fairly clean. Let's just remove one item that Hitman showed. See if you can find and delete the below file:

    C:\Documents and Settings\Owner\My Documents\3c28b0e4.exe

    Then reboot your PC and see if there is any change. If you cannot delete the above file, rerun Hitman and if the file is found by Hitman, allow it to delete the file.
     
  3. gerstley

    gerstley Private E-2

    I checked for file this morning and couldn't find it so i ran Hitman again and it didn't find any threats. I attached the log. I am not sure why it would be gone. When I started the computer this morning, it was extremely slow and comodo stopped working. I restarted it and was able to run Hitman and it has been running OK now.
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Does not seem to be malware. Uninstall all of Ad-Aware and Comodo and then reboot your PC. Then see how it is working. This a test to see if they are the cause of your slow down.
     
  5. gerstley

    gerstley Private E-2

    I took comodo and ad aware off. Things seemed to run fine. I then reinstalled comodo and the computer responded very slowly intermittently. I have taken comodo off and on a few times because it acted strangely. Sometimes it would pick up lots of threats and today I ran a scan with it after reinstalling it and it only was 7% done after 2 hours so i canceled it. Is it possible there is a problem that making comodo not work properly? Should I try another AV?
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    What else do you still have install in the way of protection software?

    Do the below so I can see what is still running. Sometimes, uninstalls do not work too well.


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • C:\MGlogs.zip
     
  7. gerstley

    gerstley Private E-2

    I don't have any full time anti virus. Just MBAM and Super Anti Spyware. I attached the MGLogs.
     

    Attached Files:

  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I still see Ad-Aware Browsing Protection installed per your Add/Remove Programs list. I would remove this too just to make sure it is not some how conflicting with Comodo. If you still have issues, don't use Comodo. Also you must be installing more than Comodo's Firewall. Firewalls are not scanners. So you must be installing something in addition to the Firewall.
     
  9. gerstley

    gerstley Private E-2

    I thought I had taken Ad Aware off. I will check again. I had Comodo Internet Security which has firewall and antivirus included. Should I try a different antivirus?
     
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Then you should never have installed Ad-aware with Antivirus at the same time.

    Yes it would seem you have no choice since you appear to be having some kind of conflict with running Comodo on your PC. Perhaps Avira would work better for you.

    Since you are not having malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
    2. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    7. After doing the above, you should work thru the below link:
     

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