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Malwarebytes ceasing on scan need help

Discussion in 'Malware Removal' started by Pixelator, Sep 20, 2012.

  1. Pixelator

    Pixelator Guest

    I have tried scanning with latest Malwarebytes on quick and full and freezes everytime when says 'scanning additional system items' at the end of scanning. It finds 7 - 9 items but I don't know what they are cause scan freezes. Can anyone help me out? Running Dell Precision 690 w/XP Pro 32 bit. Here is my Hijack log output.


    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 12:33:29 PM, on 9/20/2012
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal
    Last edited by a moderator: Sep 21, 2012
  2. Pixelator

    Pixelator Guest

    Has anyone else had Malwarebytes crash at end of scanning when it says scanning other system files at the end?
  3. thisisu

    thisisu Malware Consultant

    Welcome to MajorGeeks, Pixelator :)

    Please read ALL of this message including the notes before doing anything.

    Please follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide

    and then attach the requested logs to your next reply when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.
    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes, you could use a flash drive too, but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    * Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated - our system works the oldest threads FIRST.

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