Microsoft Access 2002 issue

My agency has a small windows 2000 network. I have a user that for some reason (?) had Access '97 on her machine while all other Office applications were 2000. Until recently she never had a need to use Access, so I'm not sure why Access was on her machine to begin with. Anyway, regardless of why it was even there, I decided to remove both previous Office versions and install Office XP on her machine. Everything seemed to go smoothly until she tried to use Access. Whenever she starts Access and attempts to open a db (any db), she gets the following message: "Microsoft Access has encountered a problem and needs to close. We are sorry for any inconvenience". At first I suspected database corruption, but as I said, I found out rather quickly that this occurs with ANY database she attempts to open. No other users of any of our databases experience any issues whatsoever.

Really weird thing is that if I log in as the network administrator, I can use Access on her machine with no problem.

I've tried several different approaches to fixing it to no avail, including - obviously - uninstall/reinstall, multiple times. I'm ready to throw the darn computer out of the window!

Any other ideas would be greatly appreciated!

 

Thank for looking into this.

It's SP3 and Office XP is up to date. Haven't looked at the event viewer yet, but I'll do that now and post back in a few minutes.

 

Okay, so the error log says the faulting application was MSAcess.exe - we knew that of course. The fault address was 0X000209866, the source was Microsoft Office 10 and the event ID was 1000.