Microsoft Office Enterprise 2007 encountered an error during setup

...and won't install

Right...where do I begin. I'm using an oldish PC with xp sp2. I downloaded and used some utils from this excellent site to try and increase it's performance (namely ccleaner, taskfree and complete clean up).

I found that after running these programs Office stopped working (I don't know whether it is related to those programs) saying that it was not installed for that user, or words to that effect. I spoke to an IT guy at work about this and he told me to unistall office totally then try reinstalling it - i did this following instructions from the microsoft site.

On reinstalling I was presented with the 'Microsoft Office Enterprise 2007 encountered an error during setup' message. I've tried loads of 'fixes' from different forums and from microsofts site and nothing has worked.

Has anybody got any ideas of a way to sort this problem?

 

Thanks,

I'll try that now and let you know the results.

 

Didn't work, although the status bar showing the installation did get much further!

 

Thanks for that Halo...

I followed the guide but it still wont install.

 

I tried all this again but I still have the same problem, does anyone else have a solution?

Thanks in advance

 

This was driving me mad as there was no error log file I could find and I had followed numerous suggestions on various web sites such as ....

First do this http://support.microsoft.com/kb/928218 and then after that do this:

In Microsoft Windows XP
1. Click Start, click Run, type cmd, and then click OK.
2. Type cd "%allusersprofile%\Application Data\Microsoft Help", and then press ENTER.
3. Type attrib -h rgstrtn.lck, and then press ENTER.
4. Type del rgstrtn.lck, and then press ENTER.
5. Type exit, and then press ENTER.
In Windows Vista
1. Click StartStart button, and then type cmd in the Start Search box.
2. Type cd "%allusersprofile%\Application Data\Microsoft Help" , and then press ENTER.
3. Type attrib -h rgstrtn.lck, and then press ENTER.
4. Type del rgstrtn.lck, and then press ENTER.
5. Type exit, and then press ENTER.

But this did not work for me as rgstrtn.lck did not exist. However, typing
dir /aH
I saw that there was a hidden Office directory in the folder "%allusersprofile%\Application Data\Microsoft Help"

So to remove this I had to run windows explorer as Administrator then I deleted all hidden files and this subdirectory in "c:\programdata\Application Data\Microsoft Help"

This may be a sledgehammer approach but after this the install ran through OK.