Microsoft Windows Malicious Software Removal tool

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by SchoolGRL, Feb 11, 2009.

  1. SchoolGRL

    SchoolGRL Private E-2

    First, I'm not very Computer literate... So, here is my problem:
    I turn on my laptop.. (XP) In the Taskbar I have an icon that begins to pop up a message stating that My MalwareRemoval tool will begin in 10 sec. more or less. It opens up whether you want it to or not. It doesn't give you an option to Exit out it only shows Scan, Finish, Cancel. Once the scan is complete it shows this:

    Microsoft Windows Malicious Software REmoval tool (at top)

    System scan complete
    Malicous Software was detected and partially removed
    Detailed results of the scan and removal operation

    JS.Qspace Not Removed

    Then it advises me to click finish and it pulls up a window to purchase Norton360.
    I already have Norton360

    I can't figure out how to get this thing Permanetly REMOVED. I am tired of seeing it everytime I turn on my computer.

    ----- I have to right click on the tab at the bottom and hit close to get it to go away. This is no guarantee that it will go away. Eventually, My shield icon shows up and my Windows Security Center advises me that I have no antivirus protection and that it is disabled. When I click on recommendations it just takes me online to purchase some. I have Norton 360.. I just want these two annoyances to go away. Any suggestions???
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Welcome to Major Geeks!

    I assume you are saying that your copy of Norton is fully registered and not a trial version?

    Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

    • If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.
    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    READ & RUN ME FIRST. Malware Removal Guide


    Helpful Notes:


    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. To avoid addtional delay in getting a response, it is strongly advise that after completing the READ & RUN ME you also read this sticky Don't Bump! It Only Hurts You!!!. Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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