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Missing desktop- not able to complete run me first

Discussion in 'Malware Removal' started by mischelle_99, Jan 27, 2010.

  1. mischelle_99

    mischelle_99 Private E-2

    I am running Vista and am unable to see desktop after logging in (in both normal and safe mode). It is just a black screen with a cursor (not a blinking line). Sometimes there is a spyware alert window that says that there is a Worm.Win32.NetSky detected. How am I supposed to perform the read me first steps if I can't access anything?

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Can you access task manager? ( Control/alt/delete) Can you download the tools to a different computer and put them on either cd or thumb drive?
  3. mischelle_99

    mischelle_99 Private E-2

    No... I was not able to access task manager previously.

    Update All of a sudden I am able to log in today and my desktop is mysteriously there. No one has touched this computer. I will perform all the steps in the "read me first" section. I am posting my Hijack this now just in case I am unable to later.

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I will be here when you can get the logs attached. :)
  5. mischelle_99

    mischelle_99 Private E-2

    I think I have it all fixed now. Thanks
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are welcome. If you find you still have malware issues, please finish the instructions and attach the requested logs.

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