missing my document files for one user

hideeeho,
i need a little help, please. i have three user accounts on my computer, two are setup as admins and one of these accounts has come up missing all of the photos, music, etc... from her account. when she logged, in her desktop had reverted back to a blue screen and only default 'sample pictures' were in her my pictures file. i went through all of the steps in the spyware section and i have no known spyware or virus issues. i have attached sysinfo and a hijackthis log. maybe you can help.
thanks!

 

Unless you have gone through this:
http://forums.majorgeeks.com/showthread.php?t=35407

Nobody is going to review the HJT log.

The first step should be to list the names of all the folders located in C:\Documents and Settings.

What is the name (not password) of the user account in question?

 

the username was goli. i did a system restore to two days ago and the desktop came back up but am missing a large picture file 'emma picmaster' which has all of my daughters' pictures in it. i have found some of the files using search option but this is the main one i am looking for and it does not come up using the search option. i ran all of the options in the sticky thread but after doing a system restore it would seem i need to rerun the options again.

 

What version of windows are you using? In windows 98 this happens when you log in with the wrong password sometimes

 

It can only be Windows ME or Windows XP. In this case its XP.

 

i am running xp professional media center version

 

if i continue to run the processes in the virus removal sticky thread will i decrease my chances of getting this folder back?

 

Can you go through my first post please List the folder names.

List the names of the folders, because this sure does sound like a corrupt user profile.

 

it contained all of the regular folders under my documents, and inside the 'my pictures' file was emmas picmaster, ch, delly's picture to be burnt to cd, i seem to be only missing the large file emma's picmaster.

 

I'm not asking whats under my documents.

I'm asking what folders are under C:\Documents and Settings.

 

this is the current contents of my documents and settings files;

 

*bangs head against wall*

C:\Documents and Settings

Not a subdirectory.

 

tryy this;

 

Can you undo your last restoration?

 

i have undone my last restorationand these are what has come up;
the system 32\netsh.exe and the \z14.exe are unfamiliar to me.

 

Ok, make sure you follow the post I linked to at the top. I'll move this to the spyware forum.

 

if i follow the sticky thread will i lose the possibility of getting the misssing file back?

 

have to leave for work, will pick up thread when i return. thanks for all the help so far!!

 

i have not run ccleaner yet because that will definitely trash it, i think, but would the file restore overwrite the file?
i found all of the files but the 'emmapicmaster' file in the recycle bin before. it is now empty. i have backed up all of the pics but am missing one month of pictures stuck in with this folder. would the size of the file have anything to do with the difficulty in finding or restoring it?

 

am really going to be late now, will pickup thread later, thanks.

 

i am sorry about posting a new thread. yet again, this is probably the only forum i have ever used. at least i will not make the same mistake twice. i have gone over the sticky thread and have run hijackthis properly this time and it is attached. i have also gone through the special removal for smitfraud and i have logs from panda if you need them.
if i have made another mistake this time, please let me know and i will promptly correct it.
thanks for all your help.