Mouse cursors hangs up and screen changes are real slow

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by oldsimp, Mar 7, 2013.

  1. oldsimp

    oldsimp Private E-2

    I have been through the "Malware Removal" steps. Attached are the logs that are required, I hope. Downloads have become extremely slow at times.
    Thanks, oldsimp
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Uninstall the below software:
    spydig

    Please download OTM by Old Timer and save it to your Desktop.
    • Run it by double clicking on it (Note: if using Vista, Win7, or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
    
    :Files
    C:\Users\Painintheass\Desktop\spydig.lnk
    C:\Program Files (x86)\SpyDig
    C:\Windows\SysWOW64\drivers\RKHit.sys
    C:\Users\Painintheass\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\desktop.ini
    C:\Users\Painintheass\AppData\Local\Microsoft\Windows\Temporary Internet Files\desktop.ini
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SpyDig\spydig.lnk
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SpyDig\spydig on the Web.lnk
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SpyDig\Uninstall spydig.lnk
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SpyDig
    C:\Users\Painintheass\Desktop\spydig.lnk
    C:\Users\Painintheass\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\text_links@arcadeweb.com\components\arcadewebfirefox.dll
    C:\Program Files (x86)\Babylon
    C:\Users\Painintheass\AppData\Roaming\Babylon
    C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-3935243904-1767212283-2287612681-1001Core.job
    C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-3935243904-1767212283-2287612681-1001UA.job
    C:\Users\Painintheass\Desktop\driveragent.exe
    :Reg
    [HKEY_CURRENT_USER\software\microsoft\windows\currentversion\run]
    "spydig.exe"=-
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
    "spydig.exe"=-
    [HKEY_LOCAL_MACHINE\software\Wow6432Node\microsoft\windows\currentVersion\Run]
    "spydig.exe"=-
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\esrv.EXE]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{960DF771-CFCB-4E53-A5B5-6EF2BBE6E706}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{BDB69379-802F-4eaf-B541-F8DE92DD98DB}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{EA28B360-05E0-4F93-8150-02891F1D8D3C}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Prod.cap]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{960DF771-CFCB-4E53-A5B5-6EF2BBE6E706}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\esrv.EXE]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\{960DF771-CFCB-4E53-A5B5-6EF2BBE6E706}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\{BDB69379-802F-4eaf-B541-F8DE92DD98DB}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\{EA28B360-05E0-4F93-8150-02891F1D8D3C}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Prod.cap]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{960DF771-CFCB-4E53-A5B5-6EF2BBE6E706}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions\bbjciahceamgodcoidkjpchnokgfpphh]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Babylon]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\DataMngr]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\bbjciahceamgodcoidkjpchnokgfpphh]
    [-HKEY_USERS\S-1-5-21-3935243904-1767212283-2287612681-1001\Software\DataMngr]
    [-HKEY_USERS\S-1-5-21-3935243904-1767212283-2287612681-1001\Software\Microsoft\Internet Explorer\Approved Extensions\{2EECD738-5844-4A99-B4B6-146BF802613B}]
    [-HKEY_USERS\S-1-5-21-3935243904-1767212283-2287612681-1001\Software\Microsoft\Internet Explorer\Approved Extensions\{4D2D3B0F-69BE-477A-90F5-FDDB05357975}]
    [-HKEY_USERS\S-1-5-21-3935243904-1767212283-2287612681-1001\Software\Microsoft\Internet Explorer\Approved Extensions\{98889811-442D-49DD-99D7-DC866BE87DBC}]
    [-HKEY_USERS\S-1-5-21-3935243904-1767212283-2287612681-1001\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}]
    [-HKEY_USERS\S-1-5-21-3935243904-1767212283-2287612681-1005\Software\Microsoft\Internet Explorer\Approved Extensions\{2EECD738-5844-4A99-B4B6-146BF802613B}]
    [-HKEY_USERS\S-1-5-21-3935243904-1767212283-2287612681-1005\Software\Microsoft\Internet Explorer\Approved Extensions\{4D2D3B0F-69BE-477A-90F5-FDDB05357975}]
    [-HKEY_USERS\S-1-5-21-3935243904-1767212283-2287612681-1005\Software\Microsoft\Internet Explorer\Approved Extensions\{98889811-442D-49DD-99D7-DC866BE87DBC}]
    [-HKEY_USERS\S-1-5-21-3935243904-1767212283-2287612681-1005\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}]
    [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes]
    "DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{70097683-1C8C-4DA7-A9F4-07F62008DC81}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}]
    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes]
    "DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40b7-AC73-056A5EBA4A7E}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{244C637C-BDEF-41E9-8EF2-286EB6A92D87}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{483830EE-A4CD-4b71-B0A3-3D82E62A6909}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{70097683-1C8C-4DA7-A9F4-07F62008DC81}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{C04B7D22-5AEC-4561-8F49-27F6269208F6}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{CFF4DB9B-135F-47c0-9269-B4C6572FD61A}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\C:/Windows/Downloaded Program Files/ExentCtl.ocx]
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large [​IMG] button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  3. oldsimp

    oldsimp Private E-2

    Ran OTM as requested. While OTM was moving files, the message "program not responding" appeared about 3 times. Each time the message appeared, it would go away and it looked like "OTM" started functioning again. Attached are the two log files.
    Mouse seems to be working a lot better. Screen changes did freeze once momentarily. I haven't seen a problem since.
    It looks like you spent a good bit of time working on my problem. Thanks a lot for your time. I just wish I had some idea of what you did or more importantly the steps you use to troubleshoot the problem.

    oldsimp
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.
    Just read the collected logs and saw a bunch of junk that you put on your PC. ;)

    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.

    How are things working now?
     
  5. oldsimp

    oldsimp Private E-2

    Everything looks good. Another well satisfied customer. Attached it the log requested.
    I am seeing a lot of "svc.exe (localsystemnetworkrestricted)". This is overloading my CPU at times. Any suggestions?
     

    Attached Files:

    • JRT.txt
      File size:
      2.5 KB
      Views:
      1
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Are you sure about that name???? If you give us incorrect information you will get incorrect fixes. ;) svchost.exe running from C:\windows\system32 is part of Windows and it is quite common to see quite a few running. For example right now on my PC with 11 tabs open in Internet Explorer, I have 14 svchost.exe processes running.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • C:\MGlogs.zip
     
  7. oldsimp

    oldsimp Private E-2

    My apologies.:-o The process name is "svchost.exe (localSystemNetworkRestricted)". The command line associated with this process, according to Process Lasso, is "C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted".
    Attached is the new MGLogs.zip
     

    Attached Files:

  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    This is normal.


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Go back to step 4 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 6 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds